Know your rights when your flight goes wrong

Independent guides to compensation, refunds and lost baggage, written from the regulations and the airlines’ own published rules.

Key facts

We are not an airline and run no phone line. Got a number from a search ad? Read how to spot a fake helpline.
Contact your airline only through the website or app you booked with.
Keep the paper: boarding pass, bag-tag stub, receipts.
Ask for refunds in writing and keep the reply.

Passenger rights

EU261, UK261, US DOT refund rules and the Montreal Convention, explained without the jargon.

3 guides
Delays & cancellations

What to do at the airport, refund or rebooking, and when you are owed compensation.

1 guide
Baggage

Delayed, lost or damaged bags: deadlines, claims and what airlines must pay.

3 guides
Airline policies

Cancellation, check-in and baggage rules of major airlines, linked to their official pages.

10 guides
Travel scams

Fake airline helplines, refund scams and how to check you are talking to the real airline.

1 guide