Independent guide. We are not an airline or travel agency and we never offer phone support or take bookings.
Independent guides to compensation, refunds and lost baggage, written from the regulations and the airlines’ own published rules. We always point you to official channels.
Travel scams
Scammers buy search ads, build lookalike sites and answer 'airline helplines' that charge you for changes and refunds. How to spot them, find the real contact, and what to do if you paid.
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Delays & cancellations
A calm, step-by-step checklist for a cancelled flight: rebooking, refunds, meals and hotels, the receipts to keep, and how the rules differ in the EU, UK, US and Canada.
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Baggage
Your suitcase didn't arrive or came back broken. The Montreal Convention sets the deadlines and limits. Here is what to do at the airport, what to claim and when.
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Passenger rights
Since 2024, US rules require automatic cash refunds when a flight is cancelled or significantly changed and you don't travel. What counts, how fast you are paid, and what US law doesn't give you.
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Passenger rights
Since Brexit the UK has its own copy of EU261, paid in pounds. Which flights it covers, the £220–£520 amounts, how ADR and the CAA fit in, and where it overlaps with EU rules.
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Passenger rights
Regulation 261/2004 can pay €250–€600 when a flight is cancelled, badly delayed or overbooked. Who it covers, what you are owed, when airlines can refuse, and how to claim.
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Airline policies
JetBlue check-in opens 24 hours ahead online and in the app. Airport cut-offs run from 30 to 80 minutes, and the on-board deadline is stricter than many expect.
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Airline policies
Lufthansa online check-in opens 30 hours before departure, but the airport deadline is what counts. Your check-in options, documents, and the cost of missing the cut-off.
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