Know your rights when your flight goes wrong
Plain answers for cancelled and delayed flights, lost bags and refunds, checked against the regulations and the airlines’ own rules.
Every guide shows its date and the official sources behind it. How we check facts
What happened?
- Flight cancelled Rebooking or refund, meals and hotel, receipts to keep
- Flight delayed What the airline owes you while you wait, and when a delay pays
- Bag lost, late or damaged Report it before you leave the airport, then claim in time
- Bumped from your flight Denied boarding on an overbooked flight
- Cancelling your own ticket Fees, the 24-hour rule and refunds, airline by airline
- Found an “airline” number online Check it before you call: how fake helplines work
Browse by topic
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Passenger rights
EU261, UK261, US DOT refund rules and the Montreal Convention, explained without the jargon.
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Delays & cancellations
What to do at the airport, refund or rebooking, and when you are owed compensation.
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Baggage
Delayed, lost or damaged bags: deadlines, claims and what airlines must pay.
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Airline policies
Cancellation, check-in and baggage rules of major airlines, linked to their official pages.
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Travel scams
Fake airline helplines, refund scams and how to check you are talking to the real airline.
Recently updated
All six published on .
- British Airways Cancellation Policy: The 24-Hour Rule, Refunds and UK261
- Emirates Cancellation Policy: Refunds, Fees and Your Rights
- Cancelling an Etihad Flight: Fare Brands, Fees and Refund Rights
- JetBlue Check-In Explained: Cut-Off Times, ID Rules and Late Arrivals
- Lufthansa Check-In: When It Opens, When It Closes, and What Happens If You're Late
- Qatar Airways Cancellations Explained: Refunds, Vouchers and Disruptions