TAP Portugal Cancellation Policy | Phone

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TAP Portugal Cancellation Policy: Air travel can be exciting, but unexpected cancellations can be costly. Understanding TAP Portugal’s cancellation policy is essential to avoid fees and issues. This article outlines their cancellation fines, return policies, and tips for navigating the process smoothly, whether planning or facing last-minute changes. Read about TAP Portugal’s cancellation policy.

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A Brief Overview of TAP Portugal Cancellation Policy

Understanding the airline’s cancellation policy before confirming your travel arrangements is essential. This section describes the main elements of TAP Portugal’s cancellation policy. We’ll review everything you need to know before booking your next journey with TAP Portugal, from fees and limits to refundable pricing. Let’s examine TAP’s cancellation policy in more detail and see how it can impact your trip plans.

Cancellation and refund conditions vary depending on the fare conditions of your ticket. TAP Air Portugal’s cancellation policy states that you can cancel any ticket within 24 hours after making the reservation. However, there will be a refund processing fee (EUR 30 for domestic travel and EUR 45 for international travel). There won’t be a refund fee if you use TAP’s website to seek one within 24 hours of making a reservation.

The cancellation policy of TAP Portugal differs for North Africa and Europe:

Top Executive and Economy Plus fares are refundable and may be canceled without penalty.
Executive, Economy Classic, and Economy Discount fares are non-refundable and non-cancellable.

The following is the cancellation policy for intercontinental routes:

Top Executive and Economy Plus prices are refundable and cancelable without incurring a penalty.
Executive and Economy Classic prices are refundable with a cancellation fee.
The Economy Basic and Discount fares are non-refundable and cannot be changed.

You have a few choices if TAP cancels your flight:

Choose a free flight rerouting option.
Opt to take a later flight, subject to seat availability, to your destination on the same route and in the same travel class.
Ask for a 10% bonus voucher for additional trips.
Within seven days, request a complete refund using the original payment method.

If TAP experiences a delay of more than five hours, you can:

Choose a free flight rerouting option.
Travel at no extra cost to your destination later on in identical circumstances.
As previously mentioned, please request a complete refund.

There are several ways to cancel your TAP airline reservation: online, over the phone, at the airport counter, through your travel agent, or by contacting TAP’s sales outlet. If you made your reservation directly through TAP, you can cancel online at least 24 hours before departure.

TAP Air Portugal Refund

The following are the critical details about TAP Air Portugal’s return policy:

Ticket Purchased by Someone Else:

Suppose your ticket was purchased by someone else, and you are not entitled to a refund. In this case, the money will be refunded to the original purchaser or an alternative purchaser of your choice. Unless you have lost your ticket, you must surrender your ticket and any unused tickets to receive a refund.

Involuntary Refunds:

The refund amount will vary depending on whether you used any portion of your ticket if TAP Portugal cannot transport you to your destination, causes you to miss a connecting flight with a confirmed reservation, or refuses to transport you because of a ban.
If you did not use any portion of the ticket, you receive a complete refund of the ticket price, including taxes, fees, and charges.
Suppose you utilized any portion of your ticket. In that case, you will receive at least the difference (without taxes, fees, and levies) between the fare you paid and the amount you used.

Voluntary Refunds:

Should you choose to cancel your flight (apart from the above-mentioned exceptional circumstances), the amount of your refund will rely on whether you utilized any portion of your ticket:

If you don’t use your ticket, you will receive a refund for the entire amount, including taxes, fees, and charges. However, you will still be responsible for any applicable cancellation and service fees.
Suppose you utilized any portion of your ticket.

Should you misplace your ticket, in whole or in part, and you can show proof of the loss sufficiently and pay TAP the appropriate administrative cost, you can be qualified for reimbursement. But only after the ticket’s expiration date, and only in the following circumstances, would this refund be given:

Unused Ticket:

Unless TAP was at fault, no part of the lost ticket should have been previously used, refunded, or replaced.

Preventing Fraud:

If fraud is discovered, the refund recipient is obliged to restore the money unless TAP’s negligence led to the fraud or misuse of the ticket.

If you lose your ticket, you must adhere to these terms to guarantee a seamless refund procedure.

Crucial Details:

You won’t be liable for damages if TAP or an authorized agency misplaces your ticket.

TAP may deny your refund request if it’s submitted after the ticket expiry date, lacks supporting documentation, or if you’re traveling with another airline or mode of transport.

Refunds are usually made in the purchase currency at the exchange rate on the refund request date. Processing times are:

Credit card purchases: up to 7 business days
Cash or bank check purchases: up to 20 business days

Refunds for unused non-refundable tickets cover only taxes, fees, and levies. For contact centers and sales offices, a refund fee of EUR 30/USD 40/CAD 50 applies per ticket.

Some More Points :

Refund requests made after the flight has departed will be considered no-shows, and the ticket fare rules will apply.
Even if you’ve used a portion of your ticket, you are still eligible for a refund.
Please contact customer care if your refund is in the form of a voucher and you would like cash.
Please get in touch with customer service to find out if you can extend the validity of your voucher.
If your refund is “In Review,” you can check its status online, wait for the processing to finish, and then it will appear on your credit card or bank statement.
If you have numerous passengers on a flight reservation, contact the customer care team to request refunds for each person separately.

How do you get a refund from TAP Air Portugal?

Requesting a refund from TAP Portugal using several different straightforward ways is simple. You can contact the travel agent who issued your ticket, call, visit one of TAP’s sales locations, seek a refund at the airport counter, or submit an online refund request through the Refunds page. It’s crucial to remember that you can only get an online refund if you purchase your ticket straight from TAP.

If you bought your ticket through a travel agency, you must contact them directly to start the refund procedure. Don’t worry if your travel agency cannot handle your refund request; you only need to contact TAP’s support team for help. Their purpose is to assist you in navigating the refund procedure.

How to make a refund request on TAP Air Portugal?

TAP Portugal accepts refund requests through the following channels:

Online, but only if you made your reservation using Manage Booking> Request/Consult Refund on TAP directly.
Over the phone.
Through contacting a sales office of TAP.
At the desk at the airport.
By getting in touch with the ticket’s original travel agency.

How to Cancel a Flight on TAP Portugal

You have several options to cancel a flight on TAP Portugal:

Online using the Refunds page, but only if you bought your ticket directly from TAP (or via FlyTAP.com > Booking and managing > My bookings).
By phone.
At one of TAP’s retail offices.
At the airport ticket counter.
Through the travel agent who issued your ticket.

TAP 24-hour Cancellation Policy

In case of cancellation, you will receive a refund for an administrative fee of 45 euros for intercontinental flights and 30 euros for continental flights. For this 24-hour cancellation window to apply to all fare categories, including non-refundable fares, the following requirements must be met:

Refund of Vouchers:

The refund will be given to you as a voucher once the processing fee has been subtracted.
Remember that vouchers must be used within a year of the date the ticket was provided and are not refundable.

Post-Departure Compensation:

Refund requests submitted after flight departure and within 24 hours of Booking will be considered a no-show.
The ticket’s tariff regulations apply to these refunds.

Application for Refund:

Refund requests must be made by phone.

Ticket Acquired via a Travel Agency:

If you purchased your ticket through them, you must contact the travel agency directly to initiate the refund procedure.

Cancellation Fee of TAP Air

TAP Air Cancellation Fee for Europe and North Africa(Before flight departure)
	Economy			Executive
	Discount	Classic	Plus	Executive	Top Executive
Cancellation Fee	Not allowed	Not allowed	Zero	Not allowed	Zero

TAP Air Cancellation Fee for Intercontinental Flights(Before flight departure)
	Economy				Executive
	Discount	Basic	Classic	Plus	Executive	Top Executive
Cancellation Fee	Not allowed	Not allowed	USD 125	0	USD 125	0

Cancelled Flight Compensation of TAP Air

Choices for Recompense:

Refunds: You can ask for a refund in cash, by bank check or order, electronic transfer, travel vouchers, or other services. The refund includes portions of the trip that are complete and no longer needed. You may also be eligible for a free return ticket to your original point of departure.
Next Available Flight: If the conditions are similar, you may board the next flight that leaves for your destination.
Later go: Depending on seat availability, you may decide to go to your destination later if it is more convenient.

Extra Rights:

Food and Drinks: Food and drinks are available depending on the waiting time.
Communication Services: Two phone calls, emails, faxes, or telex messages are within your rights.

Amounts of Compensation:

Up to 1,500 km of flight for €250.
€400 for flights inside the Community and other trips ranging from 1,500 to 3,500 kilometers.
€600 for travel not included in the categories above.

Conditions for Compensation:

From 14 to 7 days before departure, you will be offered a rerouted flight departing at least 2 hours before the original flight’s scheduled arrival time and arriving within 4 hours of the original flight’s scheduled arrival time. Or notice if you cancel at least 14 days before your scheduled departure date.

Compensation Reduction:

For trips up to 1,500 km, two hours.
Three hours for flights inside the Community that are longer than 1,500 km and shorter than 1,500 km.
For flights not included in the previous categories, add 4 hours.

Boarding Denial Compensation

According to Regulation (EC) No. 261/2004, if you are unintentionally denied boarding, you have the following rights:

Options for Compensation:
- You are due compensation of €250, €400, or €600. This compensation may be paid in cash, electronic bank transfer, check, bank transfer, or a travel voucher or other benefit if you agree.
Services for Communication:
- In addition to your refund, you are entitled to two toll-free phone calls, faxes, emails, or telex messages.
Compensation Reduction:
- However, suppose the arrival time of the alternative flight is delayed by 2 hours for flights up to 1,500 km from the scheduled arrival time of the original flight or 3 to 4 hours for interregional flights over 1,500 km. In that case, the compensation amount will be half the amount. It will decrease. Flights over 1,500km that arrive later than the scheduled arrival time are not included. Or you can use a combination of these times.

Boarding Denial Compensation in the United States

Boarding Denial Compensation in the U.S.
Arrival time difference	Cash compensation	Compensation limit	Voucher Compensation
Less than 1 hour	NA	NA	NA
1 – 4 hours	2x of one-way fare	USDE 775	2x of one-way fare + USD 75
More than 4 hours	4x of one-way fare	USD 1,550	4x of one-way fare + USD 75

Boarding Denial Compensation in Canada

Boarding Denial Compensation in Canada
Arrival time difference	Cash compensation	Voucher compensation
Up to 6 hours	CAD 900	CAD 1,575
6 – 9 hours	CAD 1,800	CAD 3,150
More than 9 hours	CAD 2,400	CAD 4,200

For further details and in-depth help, please get in touch with FlightAssistance.com. Our staff will happily answer your questions and assist you with any questions regarding your flight. You can obtain the precise information and support required by contacting FlightsAssistance.com, which guarantees a dependable and customized answer to your unique needs. Please don’t hesitate to contact them for more information or help with your flight.

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Cancellation Policy of TAP Portugal