TAP Portugal Cancellation Policy

Cancellation Policy of TAP Portugal

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TAP Portugal Cancellation Policy: Travelling by air might be exciting, but what happens if something unexpected happens and you have to cancel? Understanding your airline’s cancellation policy is essential to avoiding unanticipated fees or issues. We’ll dive into TAP Portugal cancellation policy in this blog article, outlining cancellation fines, providing information on return policies, and providing advice on how to navigate the cancellation procedure with ease. Whether you’re preparing to travel or preparing for last-minute changes to your itinerary, read below to learn more about TAP Airlines Portugal cancellation policy.

A Brief Overview of TAP Portugal Cancellation Policy

Understanding the airline’s cancellation policy before confirming your travel arrangements is essential. This section describes the main elements of TAP Portugal cancellation policy.We’ll go over all the information you need to know before booking your next journey with TAP Portugal, from fees and limits to refundable pricing. Let’s examine TAP’s cancellation policy in more detail and see how it can impact your trip plans.

Cancellation and refund conditions vary depending on the fare conditions of your ticket. The cancellation policy of TAP Air Portugal states that you can cancel any ticket within 24 hours after making the reservation. However, there will be a refund processing fee (EUR 30 for domestic travel and EUR 45 for international travel). There won’t be a refund fee if you use TAP’s website to seek one within the first 24 hours of making a reservation.

The cancellation policy of TAP Portugal differs for North Africa and Europe:
  • Top Executive and Economy Plus fares are refundable and may be canceled with out penalty.
  • Executive, Economy Classic and Economy Discount fares are non-refundable and non-cancellable.
The following is the cancellation policy for intercontinental routes:
  • Top Executive and Economy Plus prices are refundable and cancelable without incurring a penalty.
  • Executive and Economy Classic prices are refundable with a cancellation fee.
  • The Economy Basic and Economy Discount fares are non-refundable and cannot be changed.
You have a few choices in the event that TAP cancels your flight:
  • Choose a free flight rerouting option.
  • Opt to take a later flight, subject to seat availability, to your destination on the same route and in the same travel class.
  • Ask for a 10% bonus voucher for additional trips.
  • Within seven days, request a complete refund using the original payment method.
If TAP experiences a delay of more than five hours, you can:
  • Choose a free flight rerouting option.
  • Travel at no extra cost to your destination later on in identical circumstances.
  • As previously mentioned, request a complete refund.

There are several ways to cancel your TAP airline reservation: online, over the phone, at the airport counter, through your travel agent, or by getting in touch with TAP’s sales outlet. You can cancel online at least 24 hours before departure if you made your reservation directly through TAP.

TAP Air Portugal Refund

The following are the critical details about TAP Air Portugal’s return policy:

Ticket Purchased by Someone Else:

  • Suppose your ticket was purchased by someone else and you are not entitled to a refund. In this case, the money will be refunded to the original purchaser or an alternative purchaser of your choice. Unless you have lost your ticket, you must surrender your ticket and any unused tickets to receive a refund.

Involuntary Refunds:

  • The amount of your refund will vary depending on whether you used any portion of your ticket if TAP Portugal is unable to transport you to your destination, causes you to miss a connecting flight with a confirmed reservation, or refuses to transport you because of a ban.
  • You receive a complete refund of the ticket price, including taxes, fees, and charges, if you did not utilize any portion of it.
  • Suppose you utilized any portion of your ticket. In that case, you will receive at least the difference (without taxes, fees, and levies) between the fare you paid and the amount you used.

Voluntary Refunds:

Should you choose to cancel your flight (apart from the above-mentioned exceptional circumstances), the amount of your refund will rely on whether you utilized any portion of your ticket:

  • You receive a refund for the entire amount of your ticket, including taxes, fees, and charges, if you didn’t use any of it. However, you will still be responsible for any applicable cancellation and service fees.
  • Suppose you utilized any portion of your ticket.

Should you misplace your ticket, in whole or in part, and you can show proof of the loss sufficiently and pay TAP the appropriate administrative cost, you can be qualified for reimbursement. But only after the ticket’s expiration date, and only in the following circumstances, would this refund be given:

Unused Ticket:

Unless TAP was at fault, no part of the lost ticket should have been previously used, refunded, or replaced.

Preventing Fraud:

If fraud is discovered, the recipient of the refund is obliged to restore the money unless TAP’s negligence led to the fraud or misuse of the ticket.

If you lose your ticket, you must adhere to these terms in order to guarantee a seamless refund procedure.

Crucial Details:

You will not be liable for any damages if TAP or an authorized agency misplaces your ticket or a portion of it.

Your refund request may be denied by TAP if it is submitted after the ticket expiry date, if you do not have supporting documentation, or if you are planning to travel on another airline or mode of transportation. . .

  • Refunds will typically be made withinside the identical forex wherein the authentic price price tag turned into purchased, on the change charge in impact at the date of the refund request.
  • The following are the times for processing TAP Air Portugal refunds:
    • For credit card purchases, up to seven business days.
    • For purchases made with cash or bank checks, up to 20 business days.
  • The amount of your refund for unused non-refundable tickets is only equal to the taxes, fees, and levies that you paid within the allotted time frames.
  • For contact centres and sales offices, each ticket will incur a refund fee of (EUR 30/ USD 40/CAD 50).
Some More Points : 
  • Refund requests made after the flight has departed will be considered a no-show and the fare rules of the ticket will apply.
  • Even if you’ve used a portion of your ticket, you are still eligible for a refund.
  • Please get in touch with customer care if your refund is in the form of a voucher and you would like cash.
  • Please contact customer service to find out if you can extend the validity of your voucher.
  • If your refund is “In Review,” check its status online, wait for the processing to finish, and it will show up on your credit card or bank statement.
  • If you have numerous passengers on a flight reservation, contact the customer care team to request refunds for each person separately.

How do you get a refund from TAP Air Portugal?

It’s simple to request a refund from TAP Portugal using a number of different methods. You can contact the travel agent who issued your ticket, call, visit one of TAP’s sales locations, seek a refund at the airport counter, or submit an online refund request through the Refunds page. It’s crucial to remember that you can only get an online refund if you purchase your ticket straight from TAP.

If you bought your ticket through a travel agency, you must get in touch with them directly to start the refund procedure. Don’t worry if your travel agency cannot handle your refund request; all you need to do is contact TAP’s support team for help. Their purpose is to assist you in navigating the refund procedure.

How to make a refund request on TAP Air Portugal?

TAP Portugal accepts refund requests through the following channels:

  • Online, but only if you made your reservation using Manage Booking > Request/Consult Refund on TAP directly.
  • Over the phone.
  • Through contacting a sales office of TAP.
  • At the desk at the airport.
  • By getting in touch with the ticket’s original travel agency.

How to Cancel a Flight on TAP Portugal

You have several options to cancel a flight on TAP Portugal:

  • Online using the Refunds page, but only if you bought your ticket directly from TAP (or via FlyTAP.com > Booking and managing > My bookings).
  • By phone.
  • At one of TAP’s retail offices.
  • At the airport ticket counter.
  • Through the travel agent who issued your ticket.

TAP 24-hour Cancellation Policy

In case of cancellation, you will receive a refund less an administrative fee of 45 euros for intercontinental flights and 30 euros for continental flights. For this 24-hour cancellation window to apply to all fare categories, including non-refundable fares, the following requirements must be met:

Refund of Vouchers:

  • The refund will be given to you as a voucher once the processing fee has been subtracted.
  • Remember that vouchers must be used within a year of the date the ticket was provided and are not refundable.

Post-Departure Compensation:

  • Refund requests submitted after flight departure and within 24 hours of booking will be considered a no-show.
  • The ticket’s tariff regulations apply to these refunds.

Application for Refund:

  • Refund requests must be made by phone.

Ticket Acquired via a Travel Agency:

  • You must get in touch with the travel agency directly to initiate the refund procedure if you purchased your ticket through them.

Cancellation Fee of  TAP Air

TAP Air Cancellation Fee for Europe and North Africa(Before flight departure)
DiscountClassicPlusExecutiveTop Executive
Cancellation FeeNot allowedNot allowedZeroNot allowedZero


TAP Air Cancellation Fee for Intercontinental Flights(Before flight departure)
DiscountBasicClassicPlusExecutiveTop Executive
Cancellation FeeNot allowedNot allowedUSD 1250USD 1250

Cancelled Flight Compensation of TAP Air

Choices for Recompense:

  • Refunds: You can ask for a refund in cash, by bank check or order, electronic transfer, travel vouchers, or other services. The refund amount includes both completed and no longer needed portions of the trip. You might also be eligible for a free return ticket to your original point of departure.
  • Next Available Flight: If the conditions are similar, you may board the next flight that leaves for your destination.
  • Later go: Depending on seat availability, you may decide to go to your destination later if it is more convenient.

Extra Rights:

  • Food and Drinks: Food and drinks are available depending on the waiting time.
  • Communication Services: Two phone calls, emails, faxes, or telex messages are within your rights.

Amounts of Compensation:

  • Up to 1,500 km of flight for €250.
  • €400 for flights inside the Community and other trips ranging from 1,500 to 3,500 kilometres.
  • €600 for travel not included in the categories above.

Conditions for Compensation:

  • From 14 to 7 days prior to departure, you will be offered a rerouted flight departing at least 2 hours before the original flight’s scheduled arrival time and arriving within 4 hours of the original flight’s scheduled arrival time. Or notice. If you cancel at least 14 days prior to your scheduled departure date.

Compensation Reduction:

  • For trips up to 1,500 km, two hours.
  • Three hours for flights inside the Community that are longer than 1,500 km and shorter than 1,500 km.
  • For flights not included in the previous categories, add 4 hours.

Boarding Denial Compensation

According to Regulation (EC) No. 261/2004, if you are unintentionally denied boarding, you have the following rights:

  • Options for Compensation:
    • Compensation for €250, €400, or €600 is due to you. Payment of this compensation may be in the form of cash, electronic bank transfer, check, bank transfer, or if you agree, a travel voucher or other benefit.
  • Services for Communication:
    • In addition to your refund, you are entitled to two toll-free phone calls, faxes, emails, or telex messages.
  • Compensation Reduction:
    • However, if the arrival time of the alternative flight is delayed by 2 hours for flights up to 1,500 km from the scheduled arrival time of the original flight, or 3 to 4 hours for interregional flights over 1,500 km, the compensation amount will be half the amount. Masu. . It will happen. It will decrease. Flights over 1,500km that arrive later than the scheduled arrival time are not included. Or you can use a combination of these times.

Boarding Denial Compensation in the United States

Boarding Denial Compensation in the U.S.
Arrival time differenceCash compensationCompensation limitVoucher Compensation
Less than 1 hourNANANA
1 – 4 hours2x of one-way fareUSDE 7752x of one-way fare + USD 75
More than 4 hours4x of one-way fareUSD 1,5504x of one-way fare + USD 75

Boarding Denial Compensation in Canada

Boarding Denial Compensation in Canada
Arrival time differenceCash compensationVoucher compensation
Up to 6 hoursCAD 900CAD 1,575
6 – 9 hoursCAD 1,800CAD 3,150
More than 9 hoursCAD 2,400CAD 4,200

 For further details and in-depth help, please get in touch with FlightAssistance.com. Our staff will be happy to answer your questions and assist you with any questions you may have regarding your flight. You can obtain the precise information and support required by contacting FlightsAssistance.com, which guarantees of a dependable and customized answer to your unique needs. Please don’t hesitate to contact them if you need any more information or help with anything about your flight.

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