Travelers will find the VivaAerobus cancellation policy to be accommodating and user-friendly. If you purchase your ticket at least seven days in advance of departure, you can receive a full refund and cancel your flight for free within 24 hours of making your reservation. You will only be qualified for a refund if you attend this 24-hour window or show up for your flight.
All fares are non-refundable beyond the first 24-hour cancellation window unless the airline cancels or delays your travel for more than four hours or if there is a severe sickness or bereavement. Before booking your flight, reviewing the cancellation policy listed below is a good idea. It can assist you in averting costly mistakes and unpleasant surprises in the future.
An Overview of the VivaAerobus Cancellation Policy
The best low-cost airline in Mexico, VivaAerobus, gives customers flexibility in its cancellation policy. You are not charge if you cancel your flight within 24 hours of making your reservation. After this time, cancellations are usually not permitted unless you’ve purchased the airline’s refund coverage or in certain circumstances like illness, bereavement, delayed flights, or cancellations due to delays.
The main features of VivaAerobus’s cancellation policy for flights are as follows:
- Only Viva Aerobus flights on the VB-333 are covered by the policy.
- You may receive a full refund if you cancel at least 4 hours before departure and within 24 hours of the purchase.
- Fares are non-refundable after the 24-hour period unless specific requirements are satisfied, like a cancelled flight, an extended delay, or particular situations that fall under the Full Refund coverage.
- Within 30 days of a cancelled flight, only the Airport Use Fee (TUA) is recoverable after 24 hours.
- At its own discretion, the airline may permit cancellation in extraordinary circumstances resulting from severe occurrences.
- On the Viva Aerobus website, changes to the flight date and itinerary are free up to four hours prior to departure; the fare difference must be paid.
- If the airline receives the required paperwork, it may grant a non-transferable Flight Certificate in the event of a severe sickness or death.
- You might be able to get a 25% voucher off the total cost of your ticket and a free date change if VivaAerobus cancels or severely delays your trip. An alternative is to receive a 25% voucher in addition to a full refund.
Passengers travelling to or from Colombia are subject to a different cancellation policy, which permits ticket cancellation with a full refund if the flight doesn’t depart within 5 days of purchase. Furthermore, tickets may be cancel for a price at least 24 hours prior to departure; the airline will keep a maximum of 10% of the total cost, and the remaining amount will be reimburse within 5 business days.
VivaAerobus Cancel Flight Policy for Cancelled Flights
You have a few choices if VivaAerobus cancels your flight for any reason that is within its control:
- Recognise Other Modes of Transportation:
- You have the option to choose VivaAerobus’s alternate mode of transportation for no additional charge.
- Delay Your Trip Date with a Voucher:
- You can also choose to reschedule your flight date for up to 30 days free of charge.
- You will receive a voucher equal to 25% of the total cost of your flight, including the fare, taxes, and seat fee, in addition to the date change.
- Ask for a full refund together with a voucher:
- You are entitled to a complete refund for the unused ticket if you do not reschedule.
- In addition to your refund, VivaAerobus will issue you a coupon for 25% of the total ticket price, which includes the fare, taxes, and seat cost.
In the event that an airline cancels a flight, these choices provide you with both compensation and flexibility.
VivaAerobus Cancellation Policy Due to Illness or Bereavement
It’s crucial that you notify VivaAerobus if you become really ill or lose a close relative and are unable to go. You have to give the airline a medical certificate or a death certificate before the flight’s check-in deadline. You should, if appropriate, also provide documentation of your relationship to the impacted relative.
VivaAerobus is free to take your circumstances into consideration in such circumstances. They may issue a non-transferable and non-cashable Flight Certificate. The particular provisions of the certificate will be decided by the airline based on the circumstances surrounding your scenario. You can use this certificate for future travel. VivaAerobus alone has the last say in this matter.
VivaAerobus 24-Hour Cancellation Policy
You can freely cancel your flight during the first 24 hours of booking according to VivaAerobus’ 24-hour cancellation policy. It is particularly true if you bought your ticket at least seven days before the travel date. Whether you decide to change your mind at any point or your trip plans suddenly alter, you can act quickly and get a complete refund, thanks to our policy. It makes it easy for travellers who might need to rethink their plans by allowing them to cancel any ticket.
How to Cancel a Flight on VivaAerobus?
To cancel your VivaAerobus ticket, give customer service a call at the following toll-free numbers:
- Call +1 866 FLY VIVA (+1 866 359 8482 / +1-866-217-1292) if you are in the United States or Canada.
- Callers from Mexico can reach us at 81-82-150-150.
- Call +57-800-5189402 to speak with customer support if you’re in Colombia.
You may effectively cancel your flight over the phone using these toll-free numbers, which guarantees a hassle-free procedure for travellers wishing to modify their travel arrangements.
VivaAerobus Cancel Flight Online
Unlike many other airlines, VivaAerobus does not offer an online cancellation option for flights. Instead, in order to begin the cancellation procedure, travellers must speak with the customer support representatives directly at the numbers given above. This unique strategy distinguishes VivaAerobus from its competitors by emphasizing individualized support for passengers wishing to cancel their bookings.
Cancel VivaAerobus Flight by Phone
If you would like to start the process of cancelling your flight by phone, call the customer service or travel agency at+1-866-217-1292 and provide the representative with your reservation code (for example, F8B4QW) and last name. Along with helping you with the cancelling procedure, the agent will also inform you of any applicable costs or policies.
It is important to remember that after the free 24-hour cancellation period, all tickets are non-refundable unless you have purchased a Full Refund cover. There are several exceptions, such as when the airline cancels or delays the flight for more than four hours or when there is a death in the family. A helpful suggestion is to modify your flight schedule, date, and destination at no extra charge (apart from special and Zero rates).
VivaAerobus Refund Policy
The significant points to note about VivaAerobus’s simple refund policy are as follows:
- Cancellation within 24 Hours:
- Passengers can cancel a flight and request a refund within 24 hours of purchasing their ticket.
- It is applicable if the cancellation is made by 4 hours prior to the flight’s scheduled departure and the ticket was purchased at least 7 days in advance of the scheduled departure time.
- Flight Changes Outside 24-Hour window:
- If you miss the 24-hour window, consider changing your flight for free (excluding zero or promotional fares) and travel later by paying the difference in fares.
- Procedure for Refunds:
- Refunds will be handled in accordance with the original payment method.
- Particular Situations:
- Refunds in the event of a severe illness or death may be given in the form of a flight certificate that is non-refundable and non-transferable, to be utilize during the flight’s validity term.
- Promotional and zero-fare tickets are non-refundable and cannot be cancel.
- Requests for Cancellations and Refunds:
- You can only request a refund or cancel a flight over the phone; you cannot do so online.
- Complete Refund Coverage:
- Purchase a Full Refund cover at the time of booking. You will have the option to cancel for any reason, including COVID-19, accidents, court summonses, forced job relocation, and more, and you will receive a full refund.
Accommodation and food expenses will be reimburse in accordance with the policy requirements.
Compensation for Delayed and Cancelled Flights
VivaAerobus pays out for cancelled and delayed flights in compliance with the rules set forth by the aviation authorities in charge of these affairs. As indicated in the table below, the precise amount of compensation depends on what caused the disturbance and how long it took to happen.
|Airline-caused delays between 1–2 hours
|Flight Certificate worth 8% of the delayed flight segment
|Airline-caused between 2–4 hours
|Compensation valued at 7.5% of the ticket’s price
|Airline-caused delays exceeding 4 hours, or
Airline-caused flight cancellations, or
Boarding denial due to overbooking
|Free access to phone calls and email, plus:
● In the event of a disrupted ticket segment, a complete refund for the affected portion along with an additional 25% of the ticket price.
● Availability of alternative transportation on the subsequent available flight, coupled with complimentary phone calls, food, and, if necessary, overnight accommodation. This also includes transportation between the hotel and airport.
● Option for transportation to the original destination at a later date, accompanied by a reimbursement of 25% of the ticket price for the affected segment.
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