How Do I Cancel Flight with Viva Aerobus?

VivaAerobus pretty much makes it easy to cancel your flight. If you purchase your ticket at least one week before your departure date, you may cancel your flight with no additional fees. For such cancellation, you will get a full refund if you do so within 24 hours from when you booked it. Make sure you either cancel or show up within the 24-hour window to qualify for a refund.

Beyond the initial 24-hour period, there will be no refund of fares. You can get a refund only if the airline cancels or delays your flight by more than four hours or if you have a serious illness or bereavement. You’ll want to take a look at the full cancellation policy before booking to avoid any surprises.

An Overview of the VivaAerobus Cancellation Policy

The best low-cost airline in Mexico, VivaAerobus, gives customers flexibility in its cancellation policy. You are not charge if you cancel your flight within 24 hours of making your reservation. After that, cancellations are usually not permitted unless you’ve purchased the airline’s refund coverage or in certain circumstances like illness, bereavement, delayed flights, or cancellations due to delays.

The main features of VivaAerobus’s cancellation policy for flights are as follows:

• This policy is applicable only on Viva Aerobus flights operate on VB-333.
• You can get a full refund upon cancellation at least 4 hours before the departure and within 24 hours from the purchase of your flight ticket.
• After 24 hours, fares are nonrefundable unless there is a cancelled flight, extensive delay, or under some exceptional circumstances to be covered for a full refund.
• Only the Airport Use Fee is recoverable within 30 days after a cancelled flight and 24 hours in advance.
• The airline will have the discretion to permit cancellation under extraordinary circumstances due to grave events.
• Free-of-charge changes on the flight date and itinerary are allowed up to four hours prior to departure through the Viva Aerobus website; fare difference shall be paid.
• If you provide the correct documents, in the event of serious illness or death, the airline may provide a non-transferable Flight Points.
• In case VivaAerobus cancels or excessively delays your journey, you may be entitled to receive a 25% voucher of the total amount value paid for your ticket, plus one free date change. Another option is a 25% voucher on top of a full refund.

Passengers traveling to or from Colombia have a special cancellation policy, according to which ticket canceling with a full refund is allowable if the flight does not depart within 5 days of purchase. Besides, it may be canceled upon a fee at least 24 hours before departure, and the airline shall retain a maximum of 10% of the total amount paid. Refund: The remaining shall be given back within 5 business days.

VivaAerobus Cancel Flight Policy for Cancelled Flights

You have a few choices if VivaAerobus cancels your flight for any reason that is within its control:

• Recognise Other Modes of Transportation:
  • You have the option to choose VivaAerobus’s alternate mode of transportation for no additional charge.
• Delay Your Trip Date with a Voucher:
  • You can also choose to reschedule your flight date for up to 30 days free of charge.
  • You will receive a voucher equal to 25% of the total cost of your flight, including the fare, taxes, and seat fee, in addition to the date change.
• Ask for a full refund together with a voucher:
  • You are entitled to a complete refund for the unused ticket if you do not reschedule.
  • In addition to your refund, VivaAerobus will issue you a coupon for 25% of the total ticket price, which includes the fare, taxes, and seat cost.

In the event that an airline cancels a flight, these choices provide you with both compensation and flexibility.

VivaAerobus Cancellation Policy Due to Illness or Bereavement

It’s crucial that you notify VivaAerobus if you become really ill or lose a close relative and are unable to go. You have to give the airline a medical certificate or a death certificate before the flight’s check-in deadline. You should, if appropriate, also provide documentation of your relationship to the impacted relative.

VivaAerobus is free to take your circumstances into consideration in such circumstances. They may issue a non-transferable and non-cashable Flight Certificate. The particular provisions of the certificate will be decided by the airline based on the circumstances surrounding your scenario. You can use this certificate for future travel. VivaAerobus alone has the last say in this matter.

VivaAerobus 24-Hour Cancellation Policy

You can freely cancel your flight during the first 24 hours of booking according to VivaAerobus’ 24-hour cancellation policy. It is particularly true if you bought your ticket at least seven days before the travel date. Whether you decide to change your mind at any point or your trip plans suddenly alter, you can act quickly and get a complete refund, thanks to our policy. It makes it easy for travellers who might need to rethink their plans by allowing them to cancel any ticket.

How to Cancel a Flight on VivaAerobus?

To cancel your VivaAerobus ticket, give customer service a call at the following toll-free numbers:

• Call 866 359 8482, if you are in the United States or Canada.
• Callers from Mexico can reach us at 81-82-150-150.
• Call + 57 800 5189402 to speak with customer support if you’re in Colombia.

You may effectively cancel your flight over the phone using these toll-free numbers, which guarantees a hassle-free procedure for travellers wishing to modify their travel arrangements.

VivaAerobus Cancel Flight Online

Unlike many other airlines, VivaAerobus does not offer an online cancellation option for flights. Instead, in order to begin the cancellation procedure, travellers must speak with the customer support representatives directly at the numbers given above. This unique strategy distinguishes VivaAerobus from its competitors by emphasizing individualized support for passengers wishing to cancel their bookings.

Cancel VivaAerobus Flight by Phone

If you would like to start the process of cancelling your flight by phone, call the customer service or travel agency at +1-866-217-1292 and provide the representative with your reservation code (for example, F8B4QW) and last name. Along with helping you with the cancelling procedure, the agent will also inform you of any applicable costs or policies.

It is important to remember that after the free 24-hour cancellation period, all tickets are non-refundable unless you have purchased a Full Refund cover. There are several exceptions, such as when the airline cancels or delays the flight for more than four hours or when there is a death in the family. A helpful suggestion is to modify your flight schedule, date, and destination at no extra charge (apart from special and Zero rates).

VivaAerobus Refund Policy

The significant points to note about VivaAerobus’s simple refund policy are as follows:

• Cancellation within 24 Hours:
  • Passengers can cancel a flight and request a refund within 24 hours of purchasing their ticket.
  • It is applicable if the cancellation is made by 4 hours prior to the flight’s scheduled departure and the ticket was purchased at least 7 days in advance of the scheduled departure time.
• Flight Changes Outside 24-Hour window:
  • If you miss the 24-hour window, consider changing your flight for free (excluding zero or promotional fares) and travel later by paying the difference in fares.
• Procedure for Refunds:
  • Refunds will be handles in accordance with the original payment method.
• Particular Situations:
  • Refunds in the event of a severe illness or death may be given in the form of a flight certificate that is non-refundable and non-transferable, to be utilize during the flight’s validity term.
  • Promotional and zero-fare tickets are non-refundable and cannot be cancel.
• Requests for Cancellations and Refunds:
  • You can only request a refund or cancel a flight over the phone; you cannot do so online.
• Complete Refund Coverage:
  • Purchase a Full Refund cover at the time of booking. You will have the option to cancel for any reason, including COVID-19, accidents, court summonses, forced job relocation, and more, and you will receive a full refund.

Accommodation and food expenses will be reimburse in accordance with the policy requirements.

Compensation for Delayed and Cancelled Flights

VivaAerobus pays out for cancelled and delayed flights in compliance with the rules set forth by the aviation authorities in charge of these affairs. As indicated in the table below, the precise amount of compensation depends on what caused the disturbance and how long it took to happen.

For more details, contact FlightsAssistance.com, which has a vast array of services. FlightsAssistance.com is a complete platform designe to improve airplane travel. Passengers may quickly obtain real-time flight information, including updates on arrivals, departures, and probable delays, thanks to an intuitive interface. The website offers a smooth booking process, which lets the flyers to compare costs and choose the best options for their trip. Furthermore, FlightsAssistance.com provides helpful information for passengers, including comprehensive guides on airport amenities, luggage regulations, and trip advice.

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