Sunwing cancellation policy provides free cancellations for flights affected by earlier departures as well as flights that are cancelled or delayed. It also includes Worry Free and Worry Free Plus Packages from Sunwing, which are available for a cost when purchasing Sunwing Vacation Packages. If a standard ticket cancellation is made at least 21 days before the scheduled departure, there will be a $250 cost. However, if a cancellation is submitted less than 20 days before departure, the entire amount of the ticket will be lost.
Major Highlights of Sunwing Cancellation Policy
Regarding postponements, cancellations, and unplanned early departures, a full range of corrective measures is available. In the event that your flight is cancelled, experiences severe delays, or is affected by an early departure with insufficient notice, you are entitled to one of the following remedies: a full refund of your ticket at the original purchase price, which includes both the completed and, if completed, unused portions of the trip at no additional cost.
A particular set of provisions apply should a flight delay last longer than three hours due to circumstances outside the airline’s control. Within 48 hours of the departure time listed on your ticket, you will receive a confirmed reservation to your destination, free of charge from the airport of your origin. Alternatively, the passenger or the person who purchased the ticket will be eligible for a penalty-free refund in the original payment method. These actions demonstrate the airline’s dedication to providing a variety of adaptable and customer-focused solutions to mitigate disruptions.
If Sunwing cannot confirm your reservation within 48 hours, you can choose from the following options:
- Get your ticket’s unused portion refunded to you without incurring any penalties. This reimbursement will be processed within thirty days or less following the disruption to your flight.
- Choose to make different travel arrangements on the next available flight from your airport to your desired destination. It is free of charge.
Remarkably, tickets purchased for flights to and from the United States are refundable within 24 hours of the date of purchase as long as they are obtained at least 7 days (168 hours) in advance of the scheduled departure.
Cancellation Policy for COVID-19
As per the recently finalized Sunwing COVID-19 flight cancellation policy, any flight affected by the pandemic could be cancelled and refunded. August 27, 2021, was the deadline for requesting cancellations of non-refundable tickets. If you didn’t start a refund request by this date, your Future Travel Credit would have continued on its own and been suitable for travel through September 30, 2026.
Regarding Credits for Future Travel:
- Non-Refundable: There is no way to get a refund, transfer, or exchange for cash.
- Options for Redemption: Although these credits are non-refundable, they can be easily redeemed via a number of channels, such as online at Sunwing.ca, over the phone, or via a reliable travel agency. This flexibility is intended to give tourists easily accessible ways to use their credits when making travel plans in the future.
Sunwing 24-Hour Cancellation
The 24-hour cancellation policy offered by Sunwing is only applicable to flights that originate or arrive in the United States. This policy allows customers to cancel any Sunwing flight up to 24 hours after booking and receive a complete refund as long as the ticket is purchased at least 7 days (168 hours) in advance of the departure time. It is a time-sensitive cancellation option that applies to all types of airline tickets, including non-refundable ones.
Sunwing Worry-Free Cancellation
You can change your trip date or gateway up to three days (72 hours) before the departure of your flight with Sunwing’s Worry-Free and Worry-Free Plus packages. These choices are available only in conjunction with the purchase of a Sunwing Vacation package; they are not available for independent land-only reservations, cruise vacations, or add-ons. In the event that you would like more insurance coverage, you can add Manulife Global Travel Insurance to your Worry-Free or Worry-Free Plus plan.
Worry Free Cancellation Details
|Worry Free Plan+$49/passenger
|Worry Free Plus Plan+$99/passenger
|Manulife Global Travel
Insurance + Worry Free
● +$99/passenger aged for 74 and under
● +$149/passenger aged 75 and over
|Manulife Global Travel Insurance + Worry Free Plus
● +$149/passenger aged 74 and under
● +$199/passenger aged 75 and over
How does Sunwing Worry Free cancellation work?
With two beneficial plans, Worry Free (which starts at $49/plan, non-refundable) and Worry Free Plus (which starts at $99/passenger), Sunwing offers a dependable option for travellers who expect last-minute alterations to their itinerary. With these plans, passengers have the flexibility to change or cancel their travel date or gateway at any time. Changes can be made up to 72 hours before departure from Canada for Worry-Free travel and up to 3 hours for Worry-Free Plus travel. In order to receive these perks, your Sunwing Airlines ticket must be purchase in conjunction with a Sunwing Vacation Package.
The Worry-Free and Worry-Free Plus plan from Sunwing provide the ease of cancellation or modification without penalty as long as it is done up to 3 days (72 hours) before departure from Canada for Worry-Free and up to 3 hours before departure for Worry-Free Plus. It is in accordance with Sunwing Worry-Free cancellation policy. The sole requirement is that you purchase one of these plans and your Sunwing flight ticket 48 hours before departure from Canada. It is essential to understand that there is no reimbursement for the cost of acquiring these plans.
Sunwing Cancelled Flight Policy
You have the following choices if Sunwing cancels your flight without giving you at least 14 days’ notice before departure:
- You can choose to get to your destination on the next available aircraft at no extra cost.
- Request a full refund for ticket, including completed and remaining portions of the trip if they are no longer needed.
Sunwing Airlines Flight Cancellation
You can choose from the following options to start the process of cancelling a Sunwing flight:
- By phone: You can process your flight cancellation by calling Sunwing’s customer care.
- Through the travel agency at +1-866-217-1292 that sold you the ticket: If you bought your ticket from a travel agency, you can work directly with them to make the cancellation easier.
- Via a Sunwing ticket office in your area: Alternatively, you can manage the cancellation in person by going to a Sunwing ticket office nearby.
Sunwing Cancellation Fees
As per Sunwing cancellation policy, The cancellation fees imposed by Sunwing are contingent on your fare type and the timing of your ticket cancellation.
- Sunwing flights charge $250 per passenger if they cancel 21 days or more before the scheduled departure time.
- On the other hand, if you choose to cancel a Sunwing flight less than 20 days before the departure date, you will be charged 100% of the total ticket, including taxes.
Sunwing Refund Policy
Depending on when you cancel and the tariff terms of your ticket, you may be eligible for a refund from Sunwing. The following are essential aspects of Sunwing Airlines’ refund policy:
- Non-refundable ticket cancellations made voluntarily:
- If a non-refundable ticket is voluntarily cancelled, no full refund is given (Voluntary Cancellation).
- A $250 refund is available if the cancellation is made at least 21 days before departure.
- Within 20 days of departure, there is no refund policy for cancellations.
- Involuntary Cancellation (Flight Cancellation, Operational Failure, or Refusal of Transportation):
- Suppose you have to cancel your ticket involuntarily. If you do, you will receive a refund that covers entire cost of the tickets, regardless of the amount used.
- It is necessary to get in touch with Sunwing Airlines or an authorized representative to start the refund request process.
- Cancellation or Extension of Time Past Three Hours (Not Under Sunwing’s Control):
- Suppose Sunwing is unable to provide an alternate flight within 48 hours or refund the unused portion of your ticket within 30 days of the disruption to your flight. In that case, the airline will only operate if a flight is cancelled or delayed for up to three hours for circumstances outside its control.
- Flights into and out of the US:
- For any flight to or from the United States, a full refund is available if the ticket is purchased seven days or more before departure and cancelled within twenty-four hours of purchase.
- After all necessary paperwork is submitted, refunds are processed in 7 working days for credit card purchases and 20 working days for cheque or cash payments.
How to Get a Refund from Sunwing?
There are several ways to get a refund from Sunwing Airlines if you fit the eligibility requirements:
- Contact Sunwing Airlines directly by phone.
- Reach out to the travel agency that issued your ticket.
- Visit a Sunwing ticketing office in your local area.
- Use the Sunwing Airlines Refund/Compensation Claim Form to submit your online request for a refund.
These choices give travellers freedom and various ways to request refunds per their needs or preferences.
Compensation For Flight Cancellations & Delays
In the event that your flight is cancelled or delayed by three hours or more for circumstances beyond the airline’s control and you are notified fewer than fourteen days prior to departure, you may be eligible to receive reimbursement for the inconvenience, as detailed below:
- $125 for three to six-hour arrival delays (longer than three hours but shorter than six hours).
- $250 for six to nine-hour arrival delays (longer than six hours but shorter than nine hours).
- $500 for arrival delays lasting nine hours or more.
Cash or future travel vouchers with no expiration date may be accepted as payment.
You have 48 hours from arrival to file a claim for a refund or compensation. And You have a year from the disruption date to provide your flight details and relevant information. You can do this by submitting a claim through Sunwing Airlines’ Refund or Compensation Claim website. After submitting, you can anticipate receiving a fast answer from a Sunwing representative. To expedite processing, receipts for disruption-related costs must be submitted via the Sunwing Cares page within 30 days. This procedure guarantees that passenger issues about aircraft delays and cancellations are handled in an organized and thorough manner.
When can I claim a refund for flight cancellations or delays?
In the event of a flight cancellation or delay mandated by safety considerations, you are presented with the choice of either opting for the next available flight to your intended destination or claiming a refund for the unused portion of your ticket. Alternatively, you can request a refund plus an extra $125 to compensate for the inconvenience if Sunwing could have prevented the flight disruption, but it wasn’t necessary for safety.
Additionally, suppose you are notified less than 12 hours before your departure. You will receive additional benefits like meals, drinks, phone access, and hotel accommodations, including transportation to and from the hotel.
Also, for more details, contact FlightsAssistance.com. Our top priority is the safety and welfare of our passengers, which we ensure through rigorous safety regulations.
- Lufthansa Cancellation Policy
- Qatar Airways Cancellation Policy
- British Airways Cancellation policy
- Allegiant Airlines Cancellation Policy