Malaysia Airlines Cancellation Policy

Malaysia Airlines Cancellation Policy

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Malaysia Airlines Cancellation Policy : It offers several cancellation policies depending on your ticket type and route. Except for Economy Lite, most fares allow you to either convert them into travel vouchers for future use or cancel and receive a refund by paying a fee. The terms of your ticket determine the options. It gives you flexibility so you may decide what’s best for you.

 Malaysia Airlines Cancellation Policy Overview

The tariff terms and the route of your travel will determine whether you are able to cancel your Malaysia Airlines ticket. The following summarizes the application of Malaysia Airlines cancellation policy:

  • Flex Tickets: There are no cancellation or refund fees for Flex tickets.
  • Economy Light Fares: Save for Korea, Australia, New Zealand, Taiwan, and Port of Spain, where cancellations and refunds are available for a cost; most itineraries do not allow for the cancellation or refund of Economy Lite prices.
  • Base Rates for Economy (Starting on June 1, 2022): Finance For a charge, basic fares can be cancelled and refunded once.
  • Particulars for Particular Travel Periods (January 1, 2020, to October 29, 2022):
    • Until March 31, 2023, travellers who have tickets and E-Vouchers during this time can cancel and rebook flights in the same class for travel by June 30, 2023.
    • You will not be charged a service fee or fare difference for the first date change and you can make a one-time change for free.
  • Return Policy for American-Purchased Tickets:

Purchase tickets directly from Malaysia Airlines and receive a full refund (no cancellation fees) if you cancel within 24 hours of purchasing and do so at least 7 days prior to departure. This grace period applies to all ticket types—including non-refundable ones.

  • Third-Party Acquisition of Tickets: For cancellation or refund requests, get in touch with the travel agency or third-party website directly if you purchased your ticket from them.

Comprehending these particulars facilitates your navigation of Malaysia Airlines cancellation policy in light of your circumstances.

Malaysia Airlines Cancellation Policy for 24-Hour Cancellations

Online bookings made through the Malaysia Airlines website or mobile app are generally subject to the airline’s 24-hour cancellation policy. You can cancel without incurring any fees during the first 24 hours of purchasing your tickets if you are buying them to/from the United States at least 7 days (168 hours) in advance of departure. This provision allows for last-minute adjustments or cancellations without incurring fees and applies to all fare categories.

However, if you decide to cancel your tickets after the first 24-hour window, regular cancellation fees will apply. The amount depends on the fare criteria of the ticket. Remembering this is crucial if you want to make last-minute modifications to your trip itinerary beyond the 24-hour grace period without incurring additional costs.

Malaysia Airlines Cancelled Flights Policy

You have the following choices if Malaysia Airlines cancels your flight, fails to make the scheduled stop, or makes you miss a connecting MH flight for which you have a confirmed reservation:

  • To get there, select the next available flight: Select the next flight offered at no additional cost.
  • Alternative Methods of Getting to Your Destination: Opt to get to your location in a fair amount of time by taking a different aircraft or, if you want, a free alternative form of transportation.
  • To Receive a Refund: Make a fare refund request.

These choices guarantee you fairness and flexibility in the event that Malaysia Airlines causes changes to your travel schedule.

Malaysia Airlines Refund Policy

Here are the main points you should be aware of regarding Malaysia Airlines’ refund policy:

  • Conditions for General Refunds:
    • The terms and conditions of your ticket’s fare apply to any refund requests.
    • If you get stuck on vacation and don’t have an onward flight, you’ll get a refund for the portion of the ticket you didn’t use. In such situations, a free return ticket will be provided at no additional cost.
  • Flex Tickets: Every Flex ticket has a refund policy.
  • Economy Light Fares: In the United States, economy light fares are only refundable within the 24-hour grace period. On the other hand, many Economy Lite prices are refundable for a cost, particularly on routes that travel via Port of Spain, Taiwan, Australia, New Zealand, and South Korea.
  • Basic Economy Fares: The fare conditions on your ticket will determine whether you can cancel and receive a refund for basic fares for a cost.
  • Refund Currency and Processing Time:Refundscan take up to six months to process and will be paid in the currency of the ticket (or equivalent upgrade).
  • Refunds for MHupgrade:
    • Send an email to along with a scanned copy of your boarding pass, the email verifying the upgrade was successful, and any other pertinent documentation to request a refund for an MHupgrade.
    • Requests for reimbursement of MHupgrade costs must be submitted three months after your scheduled departure date.
  • Give Out Points and Pay Later Fees for Booking Now:
    • It is not possible to exchange or return award points for cash.
    • Fees for “Book Now, Pay Later” are not returnable.

Knowing these specifics guarantees that you are aware of the terms and guidelines Malaysia Airlines has established for refunds.

Malaysia Airlines Cancellation Fee

The tariff conditions, route, and time of cancellation of your ticket all affect the amount of the Malaysia Airlines cancellation fee.

  • Flex Tickets: If you cancel before the departure, there is no price for Flex fares, including Economy Flex.
  • Flights into and out of the US: For flights to or from the United States, there is no cancellation fee if you purchase your ticket online from Malaysia Airlines’ website at least seven days prior to departure and cancel within twenty-four hours of making your reservation.
  • Unique Situations with No Cancellation Fee: In the event that Malaysia Airlines cancels your flight or causes significant delays, there is no cancellation fee (optional).
  • Economy Light Fares: On the other hand, Economy Lite rates are non-refundable.
  • Economy Base Rates and Above: For Economy Basic and higher flights, the cancellation charge is contingent upon your route and the ticket’s fare conditions.

Comprehending these terms facilitates your navigation of Malaysia Airlines’ cancellation costs, guaranteeing that you are cognizant of any charges applicable to your particular circumstance.

Malaysia Airlines Economy Flex Refund Policy

With Malaysia Airlines’ Economy Flex ticket, you have the option to cancel your ticket for free and receive a refund, thanks to the flexible refund policy. In other words, you can cancel your Economy Flex ticket and get your money back. You can use this refund as an e-voucher for future travel bookings or return it to your original payment method. It’s an easy method to be able to change your arrangements without having to pay any cancellation costs.

Malaysia Airlines Cancelled Flight Compensation

For flights leaving from airports within the European Union, Malaysia Airlines pays compensation for flight cancellations in accordance with EC 261 law. The rights of passengers are protected by this decree. If your flight is canceled within 14 days of departure (or is delayed by more than 3 hours) for reasons beyond the airline’s control, you may be entitled to a refund of up to €600/$700 (unforeseen). Circumstances such as bad weather) ( excluding unavoidable circumstances).

For qualifying flights, each passenger will receive the following compensation amounts:

  • Up to €250 for travel distances under 1,500 kilometres.
  • For flights longer than 1,500 kilometres within the EU, up to €400.
  • For non-internal EU flights between 1,500 and 3,500 kilometres, up to €400.
  • For non-internal EU flights more than 3,500 kilometres, up to €600.

Nonetheless, the compensation scheme has several exclusions. Compensation may not be offered by Malaysia Airlines if:

  • If your flight is canceled more than 14 days prior to departure, you will be notified as soon as possibl
  • The airline is not responsible for the cancellation; these could include severe weather, strikes at airports, political disturbances, or problems with air traffic control.
  • You will be offered an alternative flight that will arrive at your destination at a comparable time to your original flight.

Malaysia Airlines E-Vouchers

E-Vouchers from Malaysia Airlines provide a practical option to book your flight online via their mobile app or website. As of right now, the airline has turned tickets purchased via its direct routes into E-Vouchers for travel taking place between January 1, 2020, and August 31, 2021.

You can call the customer support hotline or fill out the E-Voucher Support Request Form if you have problems using your E-Voucher or would like to modify your reservation. It guarantees that utilizing the offered E-Vouchers to manage your travel arrangements will be simple and flexible.

How to Cancel and Refund a Malaysia Airlines Ticket?

You have several choices to cancel and receive a refund for your Malaysia Airlines ticket under the Malaysia Airlines Cancellation Policy. Here are several methods for achieving it:

  • Online: Online cancellation is possible via the “Manage” tab; However, this feature is only available to those who originally purchased their ticket on
  • Through Phone: Calling Malaysia Airlines to cancel and arrange for a refund is an additional choice.
  • Ticket Office: For a refund and to cancel your ticket, go to a Malaysia Airlines ticket office.
  • With the help of your travel agent: You can initiate the cancellation and refund process by contacting your travel agent if you purchased your ticket through them.
  • Form for Requesting Assistance: For a cancellation and refund request, complete the Assistance Request Form.

Being able to select from a variety of options gives you freedom when it comes to cancelling your Malaysia Airlines ticket.

Malaysia Airlines Refund Contact

Here are the contact details for assistance with refunds on Malaysia Airlines:

  • Within Malaysia: Callers from Malaysia should dial 1-300-88-3000.
  • Outside of Malaysia: Please dial +603-7843-3000 if you are calling from outside of Malaysia.
  • By means of Your Travel Agent: For assistance with a refund, get in contact with the travel agency if you purchased your ticket through them.

Whether you are inside or outside of Malaysia or have a reservation through a travel agency, these contact details guarantee that you may get in touch with Malaysia Airlines for any questions regarding refunds.


Malaysia Airlines cancellation policy gives customers the freedom to organize their travel schedules. Travellers have multiple options to cancel and receive a refund for Malaysia Airlines tickets: online through the Manage tab (if originally purchased on, over the phone, in person at a Malaysia Airlines ticket office, via the travel agent that sold them the ticket, or by completing the Assistance Request Form.

When it comes to cancellations, the airline makes sure that passengers have a variety of options to fit their needs and situations. For travellers looking for help with Malaysia Airlines flights, is also a great resource. Travellers may easily take care of their demands with the help of, which offers easily accessible alternatives for booking inquiries, flight adjustments, and travel plan information.

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