AirAsia Booking Cancellation

AirAsia Booking Cancellation Guide

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AirAsia Booking Cancellation Guide: Generally, AirAsia provides a range of fare types with different cancellation policies. The fare class, the time of year you cancel, and the kind of ticket you bought are some of the variables that may affect your eligibility for a refund and the amount of cancellation fees.

Remember that this is only a general overview and that specifics may change depending on AirAsia’s current policies. Always consult the AirAsia Official Website documentation and customer service for the most up-to-date and accurate information.

How to Cancel AirAsia flights, get refunds, and Rebook

AirAsia Booking Cancellation policy generally prohibits ticket cancellations once your flight booking is confirmed, with some exceptions for certain situations like illness, death (of the passenger or a member of their immediate family), and changes to the schedule. You may be able to cancel your airline ticket and get a full refund in some circumstances. This page will assist you by offering details on AirAsia’s flight cancellation fees, trip cancellation insurance, how to cancel a flight with AirAsia, and other relevant information.

Can I Get a Refund if I Cancel My Flight Booking?

AirAsia Booking Cancellation policy covers the following situations for reservations:

  • If, within 24 hours of purchasing your ticket, you decide to cancel a flight to or from the United States or India for a flight scheduled to depart at least seven days later.
  • If AirAsia cancels your flight entirely,
  • If a flight operated by AirAsia is rescheduled to depart from (or land at) your original destination at least three hours before or after your original flight.
  • For multiple reservations made on the same flight, with the same passengers, on the same day.
  • If you receive two charges for the same flight reservation.
  • Cases where AirAsia overbooked and denied boarding.
  • Indicate a refundable ticket if your fare conditions allow it.

Note that some exceptional circumstances may permit ticket cancellation, including illness or medical emergencies, the death of the passenger or a member of their immediate family (with supporting documentation), schedule changes, or disruptions longer than three hours.

AirAsia Cancellation Policy 24-Hours

AirAsia’s 24-hour cancellation policy applies to tickets booked for domestic flights within India and tickets to or from the United States. Under this policy, if you decide to cancel your ticket within 24 hours of purchase, you will receive a full refund as long as your flight is scheduled to depart at least 7 days (168 hours) after the time of booking.

AirAsia Booking Cancellation Policy & Refund Fee by Country

Subject to the local regulations of the country of your departure, arrival, or transit, you may cancel your flight and seek a full or partial refund. The following describes the requirements for refunds in different nations, including the US, South Korea, India (domestic), and Indonesia (domestic).

United States

If you purchase a ticket to or from the United States and cancel it within 24 hours, you will receive a full refund if the departure is at least 7 days later.

South Korea

For flights to/from South Korea, the refund percentages vary based on the timing of your cancellation:

  • 100% refund if requested at least 91 days before departure.
  • 90% refund for requests 61 – 90 days before departure.
  • 80% refund for requests 31 – 60 days before departure.
  • 70% refund for requests between 3 hours and 30 days of departure.

India (Domestic)

If you are going domestically within India on a regular ticket (I5):

  • At least two hours before departure, cancel.
  • Get your money back plus a cancellation fee:
  • The cost (Economy and Vista Flex) is INR 3,500 if cancelled less than ninety-six hours before departure.
  • If cancelled more than 96 hours before departure, the price is INR 3,000 (Economy) or INR 1,500 (Vista Flex).

Indonesia (Domestic)

The following are the cancellation options for domestic travel within Indonesia:

  • If you cancel at least 72 hours in advance, you can get a 75% refund or a 100% credit toward future AirAsia travel (plus 100% of the airport tax in both scenarios).
  • 48 to 72 hours before departure: 50% refund or 85% credit toward additional travel (with an extra 100% airport tax).
  • 24 to 48 hours before departure: 70% credit toward future travel or a 40% refund (plus 100% of the airport tax in both scenarios).
  • 12 to 24 hours before departure: 100% of the airport tax in both scenarios and a 30% refund or a 55% credit toward future travel.
  • 4 to 12 hours before departure: 100% of the airport tax in both scenarios and a 20% refund or 40% credit for subsequent travel.
  • 10% refund or 20% credit toward future travel up to 4 hours before departure (plus 100% of the airport tax in both cases).

Please be aware that these terms could change at any time, so it’s best to confirm with AirAsia for the most recent details.

What to Do if AirAsia Cancels Your Flight?

You will receive notifications by SMS or email at your registered email address if AirAsia cancels (or has cancelled) your flight because of COVID-19. After that, you’ll have the following choices:

  • Change your flight date without paying extra (not including any fare difference, if any).
  • Transform your airline reservation into a credit account that you can use for redemption within 24 months after it is issued.

To submit your refund request, follow these steps:

  • Visit
  • Click on the Ask Bo icon in the lower right corner of your screen.
  • Select “COVID Flight Changes” from the main menu.
  • Choose the option “AirAsia Cancelled My Flight.”
  • Opt for either the Credit Account or Move Flight option.
  • Follow the on-screen instructions to complete your request.

Submission Tips:

  • Ensure the email address you used to book your flight corresponds to this one.
  • Check that the name you used to book your flight matches the first and last names you provided.
  • Verify if the dates you want to move your flight are available for the desired flight dates.
  • Pay close attention to the instructions provided by Ask Bo.

Process your request via the travel agent if you purchased your ticket through them, whether online or off. After the chat, Ask Bo will provide you with a case number upon successful submission; this number will also be sent to you via email. By logging into your Big Rewards Member account and choosing the My Cases option, you can monitor the progress of your request. Processing could take up to seven days because of the enormous backlog.

How to Cancel a Ticket on AirAsia?

You can cancel your AirAsia flight in a few different ways: over the phone, through the travel agency where you purchased your ticket, or online if you bought it directly from AirAsia.

How to Cancel an AirAsia Ticket Online

To initiate the cancellation of your AirAsia ticket online, adhere to the following steps:

  • Visit
  • Click on the “Manage” tab (labelled as “My Bookings” or “Manage Booking” in certain countries).
  • Retrieve your itinerary by entering either:
    • PNR/Booking Reference No. and Name/Email ID/Mobile No., or
    • Your Departure Date, Last Name, and the From and To cities.
  • Click on the “Get Itinerary” button.
  • Choose the specific flight you wish to cancel.
  • Click on the “Cancel Flight” button and confirm the cancellation.
  • A confirmation message regarding the flight cancellation will be sent to your registered email address.

How to Apply for a Refund on AirAsia

You must first cancel your ticket using the procedures mentioned to seek a refund for your AirAsia ticket. The next step is to use Ask Bo, AirAsia’s chatbot, to submit a refund request (see the information below). However, to expedite the refund process, you must contact the travel agent if your ticket was purchased through them (not Expedia).

To initiate a refund request via Ask Bo, follow these steps:

  1. Visit
  2. Click on the Ask Bo icon on the lower right side of your screen.
  3. Choose “Refund.”
  4. Select “New Refund Request.”
  5. Indicate the country name for your Refund Type, such as:
  • United States Refund Policy
  • Indonesia Domestic Refund, etc.

You can get paid back with AirAsia Credits, which you can use to book a flight in the future. The refund amount, in this case, will depend on your travel itinerary and the terms of your fare. Airport taxes will be fully reimbursed, but cancellation fees will apply based on the fare terms and at the time of cancellation.

AirAsia Refund Policy

  • The following requirements must be met for AirAsia to issue the refund, which is dependent on the fare rules on your ticket:
  • The person whose name is on the ticket or who made the payment (with proof of payment) will receive a refund.
  • Refunds are subject to applicable service fees, refund fees, and cancellation fees.
  • The same method and currency used for the initial ticket purchase will be used to process the refund.
  • Rules specified on the ticket will govern refunds, penalties, and fees.
  • For upcoming travel, AirAsia might provide a refund to your credit account.
  • Applications for refunds have to adhere to the rules mentioned in the sections above.
  • Direct communication with the third party is required for ticket refunds acquired through third-party bookings (apart from Expedia).
  • If a ticket is cancelled, the airport tax and related GST (Goods and Services Tax) will be refunded as long as a written request is received within six months of the planned departure date. There might be a processing charge for this.

AirAsia Trip Cancellation Insurance

Any passenger with an AirAsia flight ticket can purchase trip cancellation insurance from AirAsia, which Tune Protect and AirAsia supplies. If, for some reason, you are unable to make your flight, this insurance plan reimburses you for the total cost of your ticket, up to a maximum of RM 5,000 (1067 USD).

Key features of the trip cancellation insurance include:

  1. Coverage Scope:
    • Applicable to airline tickets for both domestic and international travel.
    • Covers hotel stays and local tour packages in addition to the unused and non-refundable portion of the original flight ticket.
  2. Major Benefits:
    1. Personal accident insurance, with RM 300,000 maximum for travellers between the ages of 2 and 75 on domestic and international flights and RM 150,000 for those 76 and beyond.
    2. Coverage against loss or damage for baby strollers and checked baggage for 72 hours following arrival.
      • Domestic flights: Maximum of RM 1,500; maximum of RM 200 per damaged bag and maximum of RM 400 per misplaced bag.
      • Travel abroad: Maximum RM 5,000; maximum RM 200 for each damaged bag and maximum RM 400 for each misplaced bag.
    3. Coverage for baggage delays for each six hours starting at the planned arrival time.
      • Domestic flights: Up to RM 400, with a charge of RM 200 for each six-hour delay.
      • International flights: the maximum amount is RM 800, with an additional RM 200 charged for each six-hour delay.
    4. Rerouted travel that takes longer than six hours, up to RM 450 in coverage, is calculated at RM 150 per six hours of delay.
    5. Coverage for hijack distress allowance in case of delays longer than six hours; maximum of RM 1,000, calculated at a rate of RM 500 for each 6-hour detention.
    6. Benefits for home care due to theft while travelling, up to RM 1,000, for up to 72 hours after return.

AirAsia Booking Cancellation Charges

AirAsia Flight Cancellation ChargesRouteCharges per Passenger per Journey
AK (Domestic Routes within Malaysia)Domestic (MYR)MYR 106
AK (International Routes)International (MYR)MYR 100
International (USD)USD 35
International (INR)INR 1,567
I5 (Domestic Flights within India)0 – 3 days before departure (INR)INR 3,500
I5 (Domestic Flights within India)More than 4 days before departure (INR)INR 3,000
DJ (Domestic Flights—Japan)Domestic (JPY)JPY 3,500
DJ (International Flights—Japan)International (JPY)JPY 3,700
FD (Domestic Flights—Thailand)Domestic (THB)THB 749
FD (International Flights—Thailand)International (THB)THB 1,100
International (MYR)MYR 100
International (USD)USD 35
QZ (Domestic Flights—Indonesia)Domestic (IDR)IDR 242,000
QZ (International Flights—Indonesia)International (IDR)IDR 315,000
International (MYR)MYR 100
International (INR)INR 1,567
Z2 (Domestic Flights—Philippines)Domestic (PHP)PHP 1,164.80
Z2 (International Flights—Philippines)International (PHP)PHP 1,600
International (MYR)MYR 100
International (SGD)SGD 50
XJ (International Flights—Thailand)International (THB)THB 3,000
International (JPY)JPY 8,250
D7 (International Flights—Berhad)International (MYR)MYR 300
International (INR)INR 6,300
International (JPY)JPY 8,250
International (SGD)SGD 110


In conclusion, navigating the AirAsia Booking Cancellation process is a straightforward task when armed with the right information. By following the guidelines provided in this guide, passengers can efficiently manage their reservations, understand applicable policies, and make informed decisions when circumstances require cancellation. Whether for unforeseen events or changes in travel plans, being familiar with AirAsia Booking Cancellation procedures ensures a smoother experience for travelers.

Related Article: Cathay Pacific Cancellation Policy | JetBlue Cancellation Policy

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