Singapore Airlines has modified its cancellation policy to provide more flexibility in light of the COVID-19 issue. Passengers on affected flights now have the option, under the recently amended COVID-19 travel waivers, to either cancel the ticket without penalty or convert the unused portion of their ticket into a Flight Credit for future travel.
Remarkably, passengers who purchase non-refundable tickets can still get a refund because of this flexibility. Singapore Airlines’ commitment to meeting the challenges posed by the pandemic and providing passengers with viable alternatives is evident in this customer-centric strategy, ensuring a more enjoyable and stress-free flying experience even during unpredictable times. To do.
Overview of Singapore Airlines Cancellations
It is a thorough rundown of Singapore Airlines’ ticket cancellation policy, along with choices and steps depending on the situation:
For tickets purchased on or before March 15 for travel on January 24 through March 31:
- According to the policy on travel waivers, travellers may:
- For payments made with cash or a debit/credit card, convert the unused percentage into a Flight Credit and receive an extra travel bonus.
- Request a penalty-free refund.
Details of the Flight Credit Option:
- Redepositing Miles for KrisFlyer Mile payments is free of charge.
- The expiration date for refund miles that expire through May thirtieth may be prolonged to June thirtieth.
- No further flight credits for portions used.
- Refunds in the original form for seats, extra baggage, or packages related to Stopover Holidays.
Details of the Refund Option:
- For direct bookings, use the COVID-19 Assistance Request Form.
- I got confirmation following the submission of the reimbursement request.
- No loss of cancellation.
- Processing the refund to the original form may take up to six weeks.
- Reservations made through travel agencies may be subject to a cancellation or refund charge.
In the case of tickets purchased after March 15 and for travel on or before March 31:
- Free date alterations for travel are unlimited.
- Refunds are subject to fare conditions.
- Tickets that are refundable are refundable.
- Only taxes are refunded on non-refundable fares.
- Within a year following the ticket’s issuance, modifications must be made by December 31.
Regarding Tickets Issued From March 5 to June 30 for Travel Occurring After March 31:
- Free date alterations for travel are unlimited.
- Refunds are subject to fare conditions.
- Tickets that are refundable are refundable.
- Only taxes are refunded on non-refundable fares.
- Within a year of the ticket’s issuance, modifications must be made before June 30.
Special Circumstances:
- Reimbursement for cancelled flights or being unable to travel because of a closed international border.
- Refunds for COVID-19 test results that are positive. 24-hour cancellation policy for flights within the United States, if purchased at least seven days in advance of departure; accessible through a local Singapore Airlines office.
Singapore Airlines 24-Hour Cancellation Policy
As long as the following requirements are satisfied, travellers may cancel their flights with Singapore Airlines without being penalized:
- Travel to or from the United States: Tickets reserved for travel to or from the United States are particularly covered by this policy.
- Cancellation within 24 Hours: After making their reservation, passengers have 24 hours to begin the cancellation process.
- Cancellation via a Local Singapore Airlines Office: To be eligible for the penalty-free option, the cancellation must be handled through a local Singapore Airlines office.
- Booking booked at Least One Week Before Departure: This choice is accessible for bookings booked at least one week prior to the flight’s planned departure.
Passengers can benefit from the 24-hour flexibility of Singapore Airlines’ cancellation policy by following these conditions, which guarantee a simple and cost-free process for making changes to their travel arrangements.
Singapore Airlines Cancelled Flights Policy
According to Singapore Airlines’ canceled flight policy, travelers have three convenient options:
- Convenience Rebooking: Travelers can choose to reschedule their flights at a more convenient time, enabling them to make changes in response to changing circumstances or personal preferences.
- Flight credits for future travel: Passengers can also purchase flight credits. This provides the opportunity to use the unused portion of the ticket for future travel, meeting passengers’ desire for itinerary flexibility.
- Cancellation with Refund Request: Travelers can also choose to cancel their flights and ask for a refund if they would like. It makes it easy for people who want to avoid making other arrangements.
How to Cancel a Singapore Airlines Award Ticket
There are two ways to cancel an award ticket on Singapore Airlines: use the Assistance get form to get a refund or contact KrisFlyer Membership Services to start the cancellation process. Through these channels, travellers can handle award ticket cancellations with more freedom, selecting the option that best suits their needs and schedule. Travellers wishing to make adjustments to their reward ticket reservations have an easy time contacting Singapore Airlines, whether they choose to communicate directly with KrisFlyer Membership Services or use the Assistance Request Form to request a refund.
Singapore Airlines COVID-19 Travel Waivers
If COVID-19 travel waivers apply to your flight, you have the following two options:
- Keep as Flight Credit: You can save the portion of your ticket that you don’t use as a Flight Credit for a later trip, giving you more freedom to rearrange.
- Refund Request: Alternatively, you can submit a refund request to get the portion of your ticket you did not utilize. It provides a simple procedure for getting your money back. These choices highlight the adaptability and customer-first philosophy included in the airline’s COVID-19 travel waivers.
How do I know if I qualify for a travel waiver?
In order to qualify for Singapore Airlines’ COVID-19 travel waivers, you have to meet the requirements listed below:
- Issuance of Ticket: Your 13-digit ticket number, which begins with 618, must have been issued by March 15 at the latest.
- Travel Dates and Airline Information: The unused portion of the ticket must be used for travel on Singapore Airlines or a codeshare partner airline and must be used for travel between 24 January and 31 March. there is.
Alternatively, you qualify if:
- Flight cancellation: At least one flight on an itinerary departing before April 1st has been canceled due to COVID-19.
- Use of Flight Credit: Ticket includes at least one canceled flight and was issued with a flight credit.
- Singapore Airlines New Standards: Tickets meet new standards introduced by Singapore Airlines that may not be explicitly mentioned above.
By fulfilling these requirements, Singapore Airlines guarantees that travellers can make use of the COVID-19 travel waivers it offers, exhibiting its dedication to helping travellers impacted by disruptions caused by pandemics.
The following situations are exempt from Singapore Airlines’ COVID-19 travel waivers:
Not Applicable to Certain Tickets:
- Reduced-fare tickets that are not directly or indirectly available to the general public, such as agency discount tickets that Singapore Airlines/SilkAir travel agents provide to its staff members.
- Tickets with industry discounts are defined by lower costs given to the airline’s industry associates.
- Tickets for staff travel are only available to Singapore Airlines personnel.
- Passengers are given free tickets.
Application in Specific Situations:
- Unused tickets whose one-year validity term has passed because of criterion #1 of the COVID-19 Travel Waivers are eligible for Singapore Airlines’ COVID-19 travel waivers.
- Partially unused tickets are eligible for this exemption if at least one flight included in the ticket is unable to operate due to COVID-19 Travel Exemption Requirement 1.
Singapore Airlines 24-Hour Cancellation Policy
- Travel to and from the United States: Tickets purchased for flights within the country are covered by this policy.
- Cancellation within 24 Hours: After making their reservation, passengers have 24 hours to begin the cancellation process.
- Cancellations through a local Singapore Airlines office: To ensure a hassle-free and efficient process, cancellations must be processed through a local Singapore Airlines office.
- Advance reservations: Please make your reservation at least one week before your flight’s scheduled departure date.
- Procedure for Refunds: In order to expedite passengers’ reimbursement, refunds will, when applicable, be credited back to the credit or debit card that was used to purchase the ticket. This extensive policy highlights the airline’s dedication to offering a simple cancellation process within the given circumstances.
Cancellation Charges at Singapore Airlines
Depending on the flight class, Singapore Airlines has different cancellation fees. The specifics are as follows:
Economy Class Refund Policy:
- Economy Super Saver fares and other non-refundable tickets are considered non-refundable and cannot be canceled.
- Refundable economic system elegance fares may be canceled previous to departure for a cancellation rate of approximately $250.
- For Economy Class, the no-show cost is about USD 300.
Fees for Cancellations in Premium Economy:
- Premium Economy tickets are cancelable, but canceling before departure will cost approximately $200.
- For Premium Economy, there is a no-show fine of about USD 200.
Business Class Refund Policy:
- Within Business Class, D Class Business Saver rates are subject to a cancellation cost of about USD 300.
- For Business Class, there is a no-show fine of about USD 200.
How to Cancel Your Singapore Airlines Booking?
You can cancel your Singapore Airlines ticket online or over the phone.
- Visit SingaporeAir.com: To begin, go to SingaporeAir.com, the company’s official website. Navigate to the “Manage Booking” tab by clicking on it from the website.
- Cancellation through E-ticket number or booking reference: Reservation Reference (by default): Enter your last/family name and 6-character booking reference here.
- E-ticket Number: Choose E-ticket Number, then input your last name or family name and your 13-digit e-ticket number. Select “Manage Booking” Button: After providing the necessary information, select “Manage Booking.”
- Start Cancellation: To begin the cancellation procedure, click the “Cancel booking” option. Follow the instructions to cancel your reservation effectively.
- Refund Procedures: If eligible, the refund amount will be immediately credited to the debit or credit card originally used to purchase the ticket.
Passengers wishing to cancel their Singapore Airlines tickets may do so quickly thanks to this simplified online approach, available through the website’s Manage Booking feature.
How to Apply for a Refund Online on Singapore Airlines?
If you purchased your ticket directly through the Singapore Airlines website, mobile app, ticket office or contact centre, or if your flight is cancelled, you can request a refund using the help request form. This form is relevant even if you used KrisFlyer Miles to pay all or part of your ticket.
On the alternative hand, in case your price price tag became bought thru a companion airline or journey agent, you need to touch the companion airline or journey agent immediately to provoke and technique your refund request. By separating the process according to the different channels through which travelers purchase, the passenger refund process becomes clear and efficient.
How to Use Your Singapore Airlines Flight Credit
You can rebook your flight using your Flight Credit in two easy ways:
Option 1: Use SingaporeAir.com to rebook:
- Go to SingaporeAir.com.
- Enter your travel details to find flights that are available.
- Select a flight that works for you.
- Enter the booking reference and last name linked to the impacted flight to retrieve your Flight Credits.
- To effectively rebook the flight and finish the transaction with your Flight Credits, follow the instructions on the websit
Option 2: Use the Assistance Request Form to Rebook:
- Go to the page with the assistance request form.
- Select the option that says “Change or rebook my flight”.
- Fill out the form with the relevant information.
- Click the “Submit” button to send the form.
- Singapore Airlines shall make rapid contact with you at the phone number or email address you have supplied.
With your Flight Credits, you gain the flexibility to:
- Up to June 30, you are free to alter your departure date.
- Change the flight’s destination when you rebook it.
- When rebooking, choose a fare that offers more flexibility.
- To improve your trip experience, consider upgrading your seat or cabin class.
- With many alternatives, travellers can customize their travel schedules to suit their tastes and evolving needs and make the most of their Flight Credits.
Conclusion
To successfully navigate the difficulties of the Singapore Airlines Cancellation Policy, FlightAssistance.com provides invaluable advice and information. This website is a helpful tool for anyone who needs help with rebooking, cancellations, and comprehending the fine print of the airline’s policy.
Flightsassistance.com guarantees travellers may make well-informed decisions and effectively manage their travel plans in compliance with Singapore Airlines’ standards by offering comprehensive information and methodical help. When it comes to getting refunds, changing flights, or answering questions about Flight Credits, FlightAssistance.com aims to make things easier and improve the entire experience for passengers travelling with Singapore Airlines.
FAQS
Q1 How do I know if my ticket qualifies for a Flight Credit?
It is possible to convert tickets issued on or before March 15, 2020, with a first travel date up to March 31, 2021, into Travel Credits. The remaining amount of your ticket will remain as a flight credit after the conversion is complete. This means you can book another itinerary anytime until June 30th.
This provision applies to all direct tickets purchased through Singapore Airlines or its partner travel agents. Does not apply to partially used tickets, child or infant fares, or tickets purchased with KrisFlyer miles or HighFlyer points. This policy demonstrates the airline’s dedication to giving customers a workable option to handle last-minute adjustments in travel arrangements in the face of changing conditions.
Q2 Can I make multiple flight bookings with my Flight Credits?
Splitting flight credits across multiple reservations is not permitted. The recommended process is to use the credits at first to fully pay for a flight reservation. This policy optimizes the application of Flight Credits. It prevents fragmentation for a more effective booking experience by guaranteeing a streamlined and organized method for their use.
Q3 Can I use my balance Flight Credit to book a trip after June 30 if I’ve already booked one trip with my Flight Credit?
Unfortunately, that isn’t feasible. All flight credits must be used by June 30th. This period is the cutoff point for using any leftover flight credit. As a result, it is crucial to schedule and finish using all of the credits before the deadline.
Q4 Can I cancel a flight I rebooked using flight credits and request a refund?
Check the fare terms of the route you have chosen again and see if you qualify for a refund or cancellation. If you are eligible for a cancellation and refund, contact your nearest Singapore Airlines office immediately for swift service.
Q5 How can I check my Singapore Airlines Flight Credit balance?
Use the Manage Booking function to find out how much you have in Flight Credits, including Bonus Flight Credits. Check the “Check flight credit balance” checkbox and enter the booking reference number and last name linked to the impacted flight. It’s important to remember that your Flight Credits are worth the amount of the unused portion of your ticket, plus taxes. However, this amount does not include paying for the Singapore Stopover Holiday Package, additional baggage allowance or seat selection.
Related Article: Singapore Airlines Manage Booking
