Being aware of the airline cancellation policies in Latin America is crucial if you’re planning a trip there. In this article, we’ll discuss LATAM’s cancellation policy and provide all the information you require to make final travel arrangements. Do not worry, FlightAssistance.com covers everything, including how to cancel your reservation and when you can receive a refund. Therefore, continue reading to learn more about LATAM Airlines’ cancellation policies and how they might impact your trip if you want to avoid unpleasant surprises and issues.
Key Features of LATAM Airlines’ Flight Cancellation Guidelines
Are you planning a trip to Latin America? Understanding LATAM’s cancellation policy is essential. Knowing LATAM cancellation policy can save you time and money, regardless of how often you travel or if this is your first time visiting Latin America.
Cancellation Rules Overview:
- Promo Fares: Not cancellable.
- Flex Fares: You can withdraw or get a refund without a fee.
- Control Fares: You can remove or repay with a cost.
- Access and Base Fares: Have additional restrictions on cancellations.
U.S. Ticket Cancellation: You can entirely cancel and refund any ticket within 24 hours of purchase if bought at least 7 days before departure.
Domestic Flights (Peru, Ecuador, Colombia, Chile):
- A few fares are non-refundable after purchase.
- Certain fares have a cancellation fee.
- Some fares are free to cancel.
Colombia’s Right of Withdrawal Policy:
Suppose your flight is not within these windows. In that case, you request a refund 24 hours before departure and still need to purchase a promotional fare. You can cancel a ticket within 5 days of purchase (through LATAM’s Contact Center) (may incur a 10% cancellation fee).
Chile’s Right of Withdrawal Policy:
For domestic travel within Chile, refunds are available if the ticket was purchased at least 7 working days in advance and cancelled within 48 hours of the purchase or at least 180 days in advance. If you cancel the ticket within 7 days of the purchase you will have to pay a 10% cancellation fee.
Peru and Ecuador (619 Normative):
There is a 10% cancellation fee for tickets cancelled at least 72 hours before departure (promotional fares excluded).
Brazil and Colombia:
Purchased tickets are eligible for a free 24-hour cancellation service, but restrictions apply.
Israel (IATA) Ticket Cancellation:
Any ticket may be cancelled with a full refund up to 14 days after purchase but at least 7 days before departure.
Third-Party Purchases:
The issuing authority must be contacted to cancel tickets purchased through third parties.
Refund Process:
Verify your refund terms via My Trips or the email you received with your ticket confirmation. Refund requests can be made before the date of travel.
LATAM’s Cancelled Flight Refund Policy: If LATAM cancels your flight, you have a few options: accept a substitute, select a different date, modify your itinerary (there may be fees), or, in some instances, request a complete refund. Give evidence, and let LATAM know in advance of your flight.
LATAM’s 24-Hour Cancellation Rules
The 24-hour LATAM cancellation policy offered by LATAM applies to specific regions, depending on where you purchase your ticket:
- For Tickets and EMDs Issued in the United States: As per the regulations set forth by D.O.T. USA, if you purchase tickets and EMDs at least seven days before departure, you can cancel them within 24 hours of booking.
- For Tickets Purchased in Brazil or Colombia: Within 24 hours of the purchase, cancellations are free under LATAM 24-hour cancellation policy for Brazil or Colombia. Remember that reservations for tickets bought in Brazil must be made at least seven days in advance of the departure date.
Steps to Cancel a Flight with LATAM
If you need to cancel a flight with LATAM, you have a few choices:
- Online: Utilize the My Trips section on the website.
- Over the Phone: Call LATAM’s customer service.
- Through Your Travel Agent/Third Party: If you bought your ticket through a travel agent or third party, contact them directly for cancellation.
- LATAM’s Contact Centers: Reach out to one of LATAM’s contact centers.
- At the Airport Counter: Cancel your flight in person at the airport counter.
Important Notes:
- When you cancel, you will get a refund of the charges of seats or bags to your LATAM Wallet.
- Ask the travel agency or third party for a refund if your ticket was purchased through them.
- Contact the relevant providers directly to cancel additional options such as hotel stays and rental cars.
Online Procedures for Canceling a LATAM Flight
You can use the procedures below to cancel your flight online with LATAM if the terms of your ticket permit it:
- Go online at LATAMAirlines.com.
- Go to the My Trips dropdown menu and choose “Manage your trips.”
- When the Manage Your Trips screen appears, fill in the blanks with the necessary details, such as your last name and the reservation code or order number.
- Select “Search.”
- Select the particular flight that you want to cancel.
- To finish the flight cancellation, adhere to the given instructions.
- An email confirming the flight cancellation and outlining any relevant cancellation fees will be sent to you by LATAM.
Cancelling a LATAM Flight via Phone
- To begin the simple process of cancelling a flight on LATAM by phone at +1-866-217-1292, gather all required information, including your booking details (reservation code/order number) and pertinent identification documents.
- Dial the number and select LATAM to speak with a customer service agent.
- Once connected, describe your circumstances and ask for the cancellation of your flight.
- The agent will walk you through the cancellation process, which might require presenting your ID and booking details.
- Get information about any applicable fees or refund policies before confirming the cancellation.
- Once the cancellation has been completed, note any reference codes or confirmation numbers provided by the representative for your records.
- Use LATAM’s customer support representatives to guarantee a smooth phone flight cancellation process.
Guidelines for Refunding with LATAM
- Refund requests can be made over the phone or online through My Trips.
- Examine your ticket’s refund terms in the email you received after purchasing.
- When tickets are refunded using LATAM Pass miles or points, the cash portion is placed in your LATAM Wallet and can be used for any service within 60 days. The miles or points are credited to your LATAM Pass account.
- Refunds for tickets, including bags and seats, will be sent to your LATAM Wallet after the refund request.
- Refund requests for tickets purchased through travel agencies must be made directly to the agency.
- Contact the supplier directly to cancel and receive a refund for extra services like hotel stays and car rentals.
- Refunds are handled via the original payment method in 7 business days (or 7 natural days in Brazil); however, it might take longer for the money to appear in your account.
- Refunds that cannot be made using the original payment method will be sent to your LATAM Wallet, created automatically when you log in or register with LATAM. Use your LATAM Wallet to purchase and acquire products or send money to your bank in 3–7 days.
- Get email updates on the status of your refund from LATAM.
- Refunds for unused airport taxes are always available.
- Use your LATAM account over the phone or online under My Trips > Ticket Refund to request a refund. If you are not logged in, use the order number, reservation code, last name, or email used to purchase the ticket to access your booking via My Trips
Fees Associated with Cancelling a LATAM Flight
Your ticket type, route, and the specifics of the cancellation will determine how much LATAM Airlines charges for cancellations. There are no cancellation fees if:
- If the ticket was bought at least seven days before departure, you may cancel it for free within 24 hours if the United States or Brazil issued it as per LATAM cancellation policy.
- A Flex (Premium Economy Top) fare is cancelled before or after departure.
- As previously stated, your ticket is eligible for free cancellation under Ecuador, Peru, Chile, Colombia, and Israel laws.
- You notify LATAM before departure of any medical conditions, death in your family, expiration of your travel documents, purchase errors, etc., that prevent you from travelling, and LATAM grants your request. As an alternative, you can modify your flight and depart at a later time without incurring any fees.
- If LATAM cancels your flight, you decide not to proceed.
The cancellation fee is typically not fixed for domestic and international flights and consists of a surcharge plus a portion of the fare you paid, depending on the route.
For instance, the following applies to flight cancellations to or from South Korea:
- Nothing if cancellations are made at least ninety-one days before departure.
- For cancellations made 90–31 days before departure, 15% of the fare will be charged.
- For cancellations made 30 days or less before departure, 29% of the fare will be charged.
Compensation for LATAM Cancelled Flights
A cancelled flight may upset your travel arrangements, which can leave you feeling helpless and stranded. But if your LATAM Airlines flight is cancelled, you might be eligible for compensation. This section explains your rights as a passenger, the situations in which you may qualify for reimbursement, and how to make a claim.
Cancelled Flight Compensation for Domestic U.S. Flights:
The US has no legal requirement for airlines to pay passengers for cancelled or delayed flights. However, if you are bumped from an oversold flight, you can submit a claim with LATAM under Article 19 of the Montreal Convention to claim your expenses.
Cancelled Flight Compensation under European Parliament’s Regulation (EC) No. 261/2004:
- If a flight from an airport in the European Union cancels, delays for more than five hours, or they refuse your boarding without consent, you will be entitled to compensation. The following are the compensation amounts:
- EUR 250 for travel within 1500 kilometres.
- Over 1500km of intracommunity travel will cost EUR 400.
- Non-intra-community flights between 1500 and 3500 kilometres cost EUR 400.
- Flights outside of the categories above cost EUR 600.
- If another flight with a different arrival time is provided, compensation is lowered by 50%:
- It takes two hours to travel distances of up to 1500 km.
- For flights longer than 1500 km and other flights shorter than 3500 km, within 3 hours.
- Within four hours for non-above-listed flights.
- You can make the payment in cash, by check, bank transfer, or, if preferred, travel vouchers.
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