Copa Airlines Cancellation Policy

Copa Airlines Cancellation Policy

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Copa Airlines Cancellation Policy: Reputable in the aviation industry for its extensive network and top-notch service, Copa Airlines is a well-known airline with its main office located in Panama. Founded in 1947, Copa has grown to become one of Latin America’s largest airlines, offering flights to 80 destinations in more than 30 countries.

It has a modern fleet mostly composed of Boeing 737 airplanes. Copa Airlines is widely known for its efficient hub at Panama City’s Tocumen International Airport, a major gateway for travelers between North and South America. Copa is popular with both business and leisure travelers visiting a variety of regions due to its focus on innovation and technology and continuously improving the travel experience.

What is Copa Airlines cancellation policy?

Copa Airlines offers a thorough cancellation policy that gives customers flexibility and security in a range of situations. An extensive summary of Copa Airlines’ cancellation policy is provided below:

  • Flight Cancellations by Copa Airlines: Passengers who experience a flight cancellation on Copa Airlines are eligible to receive a refund or choose to book an alternate flight at the airline’s discretion.
  • Significant Flight Delays: In order to make up for the inconvenience of the longer wait time, passengers who experience significant flight delays may be eligible for reimbursement.
  • Copa Airlines offers Compassionate Grounds: The airline acknowledges unanticipated events, like the passing away or severe illness of a traveller, a companion, or a close family member.
  • FLEXIBLE TICKETS FOR A LIMITED TIME: Tickets purchased between September 1, 2020 and July 31, 2021 are flexible and can be changed for free. The passenger can make adjustments, but no refunds, provided he uses the ticket within one year from the date of issue or until December 31, 2021.
  • Overbooking Protection: In certain circumstances, passengers who are denied boarding due to overbooking are entitled to a full refund, as well as a refund for the inconvenience caused. In some circumstances, Copa Airlines assures fair treatment.

Copa Airlines Cancellation Options

The cancellation policy of Copa Airlines gives you two options in case you decide to cancel your ticket, giving you flexibility and accommodations. These choices are as follows:

  • Refund Option: If your tariff specifies specific criteria, you can cancel your ticket and request a refund. If you are qualified, this option guarantees that you will receive your money back for the ticket in compliance with the fare regulations.
  • Fee-free ticket storage: Copa Airlines allows you to store your tickets for future travel without being charged any additional fees. Due to the challenges posed by COVID-19, this special regulation applies to all tickets issued between September 1, 2020 and July 31, 2021 . Given the uncertainty of the pandemic, travelers have more time to plan and execute their travel plans.

Copa Airlines Cancellation Policy 24 Hours

Copa Airlines sets itself apart from other airlines with a distinctive approach to its 24-hour cancellation policy. This policy allows customers to purchase a ticket and hold it for a full day without paying upfront. However, if payment is made within the specified 24 hours, the normal fare conditions associated with the ticket will apply. This unique policy incorporates a sophisticated process for reservation confirmation and cancellation while maintaining a level of flexibility during the crucial initial booking period, bringing Copa Airlines into compliance with industry norms.

Copa Fare Rules

Regarding cancellation and flight change policies, Copa Airlines applies distinct fare rules for regular passengers and Connect Miles Base members, as outlined below:

  • Non-refundable Fares:
    • Economy Basic
    • Economy Classic
    • Business Promo
      • Note: Exceptions may apply to specific routes within these categories.
    • Fully Refundable Fares (Free of Charge):
      • Economy Full
      • Business Full
    • Fares Changeable with Fee + Fare Difference:
      • Economy Classic
    • Fares Changeable Free of Charge:
      • Economy Classic
        • The first change is free if requested at least 8 days before departure.
      • Economy Full
      • Business Promo
        • The first change is free if requested at least 8 days before departure.
      • Business Full

Refund Policy Of Copa Airlines

The following thorough instructions are applicable in compliance with Copa Airlines’ refund policy:

  • Eligibility and Documentation: Tickets must be eligible for a refund and your request must be made in writing with all required documentation. Refund eligibility and amount vary depending on the fare regulations of the ticket.
  • Refundable Tickets: The full fares for business and economy are refundable.
  • Non-refundable Tickets: The non-refundable fares are Economy Basic, Economy Classic, and Business Promo prices. All other non-refundable rates except Economy Basic are subject to change or postponement at additional cost.
  • Extra Services and Goods: Products and services that are optional are only refundable if the terms and conditions specifically specify otherwise.
  • Exceptional Circumstances: Flight cancellations due to illness or death require valid documentation such as a death certificate or medical certificate.
  • Refund Procedures: Refunds will be made in the same currency and format as the original payment in the country where the sale took place.
  • Fees that are not refundable: There will be no reimbursement for any fees, taxes, administrative costs, travel agency costs, or other relevant non-refundable expenses.
  • Follow-up and inquiries: Refund requests submitted after August 25, 2022 can be processed on the Copa Airlines customer service/support website or by contacting us directly.

Can I Cancel My Copa Flight?

Yes, you can choose to use the phone or the internet to cancel your reservation for a flight with Copa Airlines. Copa Airlines caters to your needs by providing both digital and phone cancellation management alternatives, depending on your preference for ease of use. This user-friendly strategy guarantees a hassle-free cancellation process and allows travellers to select the option that most closely matches their preferences.

Copa Airlines Cancellation Online

To begin the online cancellation process for your Copa Airlines flight, adhere to these detailed instructions:

  • Go to
  • Click the Travel tab, then choose “Manage your booking.”
  • Enter your last name, reservation code, or e-ticket number to retrieve your flight reservation. Select “Find your reservation” from the menu.

As an alternative, you can go to the My Trips tab and accomplish the same thing. Following the successful cancellation of your airline reservation, the following will take place:

  • There will be an email confirmation for you.
  • Official cancellation of your flight reservation will occur.
  • Your original payment method, such as a credit card or bank account, will automatically get a credit for the refundable amount, less any applicable charges.

Important information:

  • For the refund procedure, get in touch with the travel agent directly if you originally purchased your ticket through them.
  • Suppose you bought your tickets directly from Copa Airlines. In that case, you can apply online for a refund while keeping in mind the fare conditions attached to your ticket, or you can cancel your flight online (by following the processes mentioned above) and rebook at a later time.

Copa Airlines Cancellation Fee

The exact tariff regulations pertaining to your flight will determine the appropriate cancellation fee and whether or not your Copa Airlines ticket is refundable. Critical details are provided by the tariff rules printed on your airline ticket, which include:

  • Refundability: Clearly stating whether or not you can get a refund for your ticket.
  • Cancellation fee: Indicates the amount that will be deducted from your refund if you request a cancellation.

How to Get a Refund on a Cancelled Copa Flight?

Copa Airlines is commit to swiftly resolving any flight delays or cancellations resulting from uncontrollable external factors or technical issues. If this situation occurs, affected passengers will be automatically rebooked on the next flight to their desired destination. Nonetheless, Copa Airlines offers a number of choices since it understands how important it is to give impacted travellers flexibility:

  • Option Flight: Travelers can choose to board the other aircraft that Copa Airlines has scheduled, guaranteeing a prompt continuation of their trip.
  • E-Credit for Future Travel: Choosing to use an e-credit in place of the cancelled flight is an additional choice. Passengers can use the rewarded amount for future travel with this e-credit, which offers a practical and adaptable option.
  • Complete Refund: Passengers also have the option to ask for a complete refund for the impacted flight if they would rather receive a full reimbursement.

Passengers must formally submit a refund request and complete a specific form in order to start the refund procedure. Copa Airlines wants to make it easy for affected customers to receive compensation or make alternative arrangements that best suit their preferences and travel dates.

Related Article: Air New Zealand Cancellation Policy

How to Check Your Refund Status on Copa Airlines?

Copa Airlines offers two easy ways for you to monitor the progress of your reimbursement. To find out the status of your refund request, utilize the online form found on the Review Refund Request page. Alternatively, you can give Copa Airlines a call at the following numbers if you would rather have direct assistance:

  • Call (+1-866-217-1292) for Panama and all of its cities.
  • Please get in touch with a Copa Airlines office or use for countries not listed above. It guarantees that you have accessible channels to check on and track the status of your refund request, no matter where you are.

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