Aeromexico Customer Service Number

How Do I Contact Aeromexico Airlines?

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Official Website:

Aeromaxico Phone Number For USA : 800-237-6639 / +1-800-504-6979

Hours: Available 24 hours, 7 days

Aeromexico is a major airline based in Mexico City, serving numerous destinations around the world. The airline prides itself on providing excellent customer service to ensure a pleasant and hassle-free travel experience for its passengers. Aeromexico has a dedicated customer service department that can assist with a wide range of inquiries and concerns.

Reason Why People Can Call Aeromexico Customer Service

Customers may call Aeromexico phone number for various reasons, including:

  • Flight Reservations and Bookings: Customers may call to make new flight reservations, inquire about flight availability, book tickets, or modify existing bookings.
  • Flight Cancellations and Changes: Customers may need to cancel or change their flight due to unforeseen circumstances, such as personal emergencies, schedule conflicts, or changes in travel plans. They can contact customer support to explore their options and understand the associated policies and fees.
  • Baggage Issues: Customers may have questions or concerns regarding their baggage, such as baggage allowance, restrictions, lost or damaged luggage, or filing a claim for compensation.
  • Flight Information and Itinerary: Customers may seek information about their flight details, including departure and arrival times, gate numbers, seat assignments, and any potential delays or cancellations.
  • Special Assistance: Passengers with special needs or disabilities may require assistance during their travel, such as wheelchair assistance, medical equipment, or accommodations for dietary restrictions. They can contact customer support to arrange for these services.
  • Refunds and Compensation: Customers who are eligible for refunds or compensation due to flight delays, cancellations, or other issues can reach out to customer support to initiate the refund process or inquire about the status of their compensation claim.
  • Loyalty Program and Miles: Aeromexico has a loyalty program called Club Premier, and customers may have inquiries about earning or redeeming miles, tier upgrades, or general questions related to the program.
  • General Inquiries and Feedback: Customers may contact customer support for general inquiries, such as airline policies, check-in procedures, travel documentation requirements, or to provide feedback about their travel experience.

Remember that specific customer needs may vary, and these are just some common reasons 

How Do I Contact Aeromexico Customer Service?

To contact Aeromexico, you can follow these steps:

Phone +1-800-504-6979

Visit the official Aeromexico website and look for the “Contact Us” or “Customer Support” section. You will find the phone numbers specific to your region or country. Dial the appropriate phone number to reach Aeromexico’s customer support team. This is often the most direct and immediate way to get in touch with them.


Check the Aeromexico website for the designated customer support email address. You can compose an email outlining your inquiry, concern, or feedback and send it to the provided email address. Make sure to provide relevant details and contact information for a prompt response.

Social Media

Aeromexico is active on various social media platforms such as Twitter, Facebook, and Instagram. You can send a direct message to their official social media accounts or tag them in your post, stating your question or issue. They typically respond to customer inquiries on social media as well.

Online Chat

Explore the Aeromexico website for an online chat feature. If available, you can initiate a live chat with a customer support representative who will assist you in real-time. This is a convenient option for quick inquiries or general support.

Contact Form

On the Aeromexico website, there may be a contact form that you can fill out with your name, contact details, and message. Provide accurate and detailed information about your inquiry or issue, and submit the form. Aeromexico’s customer support team will review your submission and respond accordingly.

Remember to have any relevant information on hand, such as your booking details, flight numbers, or frequent flyer information, as this can assist the customer support team in addressing your query more effectively.

Services Provided by The Airlines

  • Flight booking assistance
  • Reservation changes and cancellations
  • Baggage inquiries and claims
  • Flight status and schedule information
  • Seat selection and upgrades
  • Special assistance requests (e.g., disabilities, medical conditions)

How to Book Aeromexico Flight?

Booking an Aeromexico Flight:

  • Visit the official Aeromexico website or call directly the travel agent at  +1-800-504-6979.
  • On the homepage, you will find a flight search box. Enter your departure city, destination, travel dates, and the number of passengers.
  • Click on the “Search” or “Find Flights” button.
  • A list of available flights will be displayed along with their prices and schedules. Choose the flight that suits your preferences.
  • Select the desired fare class and any additional services or upgrades you may require.
  • Provide the passenger information for all travelers, including their names, contact details, and any special requirements.
  • Review your booking details, including the flight itinerary, passenger information, and fare breakdown.
  • Proceed to the payment page and enter your payment information to complete the booking.
  • After successful payment, you will receive a booking confirmation via email or SMS, which will include your e-ticket or reservation number. Make sure to save this information.

How to Cancel Aeromexico Flight?

Canceling an Aeromexico Flight:

  • Visit the official Aeromexico website or contact their customer support at 800-237-6639 / +1-800-504-6979.
  • Look for the “Manage Booking” or “My Trips” section on the website, or provide your booking details to the customer support representative.
  • Enter your reservation or e-ticket number, along with your last name or the passenger’s name to access your booking.
  • Once you have retrieved your booking, you will find options to modify or cancel your flight.
  • Follow the instructions provided to cancel your flight. Be aware that Aeromexico’s cancellation policy may have specific rules and fees depending on the fare type and time of cancellation.
  • If canceling online, you may receive a confirmation of your cancellation via email. If canceling through customer support, the representative will provide you with the necessary details.

It is essential to review Aeromexico’s booking and cancellation policies, including any terms and conditions, fees, or refund eligibility, before making a booking or canceling a flight. These policies can vary depending on the fare type, ticket conditions, and the time of cancellation.


Whether you need help with flight information, booking assistance, baggage support, or flight changes, Aeromexico’s customer service is available to assist you every step of the way. By prioritizing customer satisfaction and offering reliable support, Aeromexico aims to ensure that passengers have a smooth and enjoyable journey.

Read Also: Delta Airline Phone Number | JetBlue Airlines Phone Number | Southwest Airlines Phone Number | Air Canada Phone Number 


Q1. How do I contact Aeromexico customer service?

A. To contact Aeromexico customer service, you can call their phone number +1-800-504-6979 or visit their official website for support options.

Q2. How do I get a refund from Aeromexico?

A. To get a refund from Aeromexico, you need to follow their refund request process by contacting their customer support and providing the necessary details of your booking.

Q3. Is Aeromexico a US company?

A. No, Aeromexico is not a US company. It is a Mexican airline based in Mexico City, Mexico.

Q4. Can I change my Aeromexico flight?

A. Yes, you can change your Aeromexico flight, subject to the airline’s change policies and any applicable fees or fare differences.

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