Understanding the Porter Airlines cancellation policy is helpful for travelers who may want to change or cancel their plans. Based on fare types and when you request your cancellation, Porter Airlines offers different cancellation options and some dates have different restrictions when canceling. While some fares can be cancelled or adjusted without fees ($), particularly Basic fares have strict terms. Passengers are also afforded an additional 24-hour window to cancel your booking without fees ($), of course, if you meet certain conditions in the booking process. Porter also provides flight credits for cancelled flights, compensation with delays, and for when your plans are disrupted re-booking instructions if required.
From the top to bottom including basic fares, this guide provides all you need to know about cancelling a Porter Airlines flight, refund, and reimbursement, if applicable.
How to Cancel a Porter Airlines Flight?
Porter Airlines allows flight cancellations through several channels:
1. Online at Porter’s Website:-
Passengers may also cancel bookings at flyporter.com. On the website under “Manage Flights,” enter your booking confirmation code and last name. Select a cancelled flight and follow the cancellation instructions. You will confirmed refund or credit options before your cancellation is final.
2. Over The Phone:-
Passengers may also call the Porter Airlines customer support. Provide the six-digit confirmation code or 13-digit e-ticket number. A customer service representative will check eligibility and apply any cancellation fees, if any, before processing the cancellation request.
3. At The Airport:-
Passengers may use the porter ticket counter at the airport to cancel last-minute trips. Last-minute/ same day cancellation are often charged a higher cancellation fee, and options for cancellation depend on the fare type.
Important Note: Cancelling requests only apply to any unused portions of a ticket. Refund or credit amounts will reflect the value of the unused flight segment minus any cancellation fees, if applicable.
Refund and Rebooking Rules of Porter Airlines
The refund and rebooking policy varies depending on fare class:-
Basic Fare: Non-refundable and cancelled outside of the 24 hour window.
Standard Fare: Non-refundable. Cancel online or by telephone, before departure for a $100 fee per direction. Cancel at the airport on the day of departure, for a $200 fee per direction.
Flexible Fare: Non-refundable. $155 penalty for cancellation prior to departure; $255 penalty for cancellation at an Airport on the day of travel.Freedom Fare: Fully refundable up to 1 hour prior to departure with no penalty for cancellation.
Porter does NOT refund cash for most non-refundable fares. Rather, a non-refundable travel credit is issued, which is valid for 1 year from the date of issue towards the base fare, taxes and other charges on a future booking.
Porter Airlines 24-hour Cancellation Policy
Porter gives you a 24-hour risk free cancellation option. You can cancel your booking within 24 hours of purchase without penalty, provided your scheduled departure is seven (7) or more days after the booking date. The policy applies to all buckets of fare purchase except:
- Rebooked flights
- Frequent flyer points reservations
- Group bookings (more than 9 passengers)
If the above conditions fail to hold, cancellation penalties will apply. Passengers choosing this option will receive a full refund to the original form of payment within 7-10 business days.
Porter cancellation fees and penalties
Porter Airlines imposes strict cancellation penalties based on fare type, date of travel, and date of cancellation.
Cancellation Fee Breakdown:-
Porter Airlines has cancellation fees that depend on the cost of the fare type, the cancellation time, and the travel date. The following is the cancellation policies for each fare type:
1. Basic Fare:-
There is no cancellation whatsoever. This applies to cancellations prior to departure, the same day, and 45 days prior to travel or longer.
2. Standard Fare:-
Cancellation fee before departure is $100.
Cancellation fee on the same day is $200 Cancellation fee within 45 days of travel is between $200-$215.
Cancellation fee outside 45 days of travel is between $125-$128.75.
3. Flexible Fare:-
Cancellation fee before departure is $155.
>Cancellation fee on the same day is $255. Cancellation fee within 45 days of travel is from $150-$157.50.
>Cancellation fee outside 45 days of travel is from $125-$128.75.
4. Freedom Fare:-
There is no cancellation fee of any type and in no type of circumstance. You can cancel your flight prior to departure, on the same day, and 45 days prior to travel or longer.
Special Notes: Flight credits issued are only applicable to the same passenger and cannot be transferred.
Same-day cancellations between Toronto and New York, Ottawa, or Montréal are allowed only for Flexible and Freedom fares.
VI Porter point redemptions may incur separate fees between $125 and $157.50.
No refund or credit is provided for no-shows.
Porter Airlines Cancelled Flight Policy
Porter Airlines is committed to maintaining their schedule, but events do sometimes happen out of their control and causes cancellations or delays. If Porter cancels your flight or delays your arrival at your final destination by 3 or more hours, you could receive:
- Complimentary rebooking on a subsequent flight, upon availability,
- Cancellation of the flight with credit or refund in some circumstances,
- Reimbursements for expenses on any unused portions of your trip, e.g. travel to the original final destination.
Passengers affected by a disruption are also entitled to:
- Meals or vouchers on receipts (a maximum of ($35/day),
- Overnight accommodation and ground transportation in specific circumstances,
- Free access to communication if the delay exceeds 2 hours.
If the traveler is not in any way satisfied with the newly scheduled flight then a full refund will be issued to their credit card.
Porter Airlines Cancelled Flight Compensation
Passengers may be entitled to monetary compensation if Porter cancels or delays a flight by three or more hours within 14 days of departure. Compensation depends on the length of the delay:-
- 3–6 hours: $125
- 6–9 hours: $250
- 9+ hours: $500
Compensation is per passenger and provided in either cash or a higher-value e-voucher. Vouchers cannot expire and must be more valuable than cash compensation. Claims must be submitted within one year.
Porter Airlines Refund Policy Highlights
- Refund conditions vary depending on fare class & cancellation reason.
- Most non-refundable fares will not provide refunds, but rather future credits.
- Refunds are issued within 7-10 business days to the original payment method.
- Travel extras (baggage fee) may be issued in the form of travel credit.
- If you were downgrades to a lower class, you may be eligible for a partial refund of fare amount.
- No refunds for visas refusal unless local law requires it.
Conclusion
Porter Airlines has a consumer-friendly cancellation policy that is fare-dependent. While Basic fares are non-refundable, higher fare types have different cancellation options with some type of partial refund or travel credit offered instead. It is important for the passenger to understand what fare type they had purchased before making a cancellation decision. Overall compared to other airlines, Porter’s 24-hour cancellation policy, customer compensation policies guidelines, and communication during times of service disruption deserve positive recognition. Regardless if you choose a cancellation or you are situation for a disrupted flight, being familiar with Porter’s rules will help with travel process.
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