When flying with Brussels Airlines, it is worth knowing about their cancellation policies so you don’t end up in an unwanted situation at the last minute. Brussels Airlines is a member of the Lufthansa Group. They are making a real effort to make their cancellation policy very clear to avoid confusion. Knowing Brussels Airlines cancellation policy could save you time, hassle, and/or money if, for whatever reason, your trip changes or if you want to have the option open!
Brussels Airlines offers several categories of tickets, each with its own respective cancellation policy. Tickets booked through the Brussels Airlines website, app, or service desk must be cancel through that same website, app, or service desk. If travel was reserve through a third-party travel website or agency, travel must be cancel via that website or agency. Brussels Airlines will not change or cancel a ticket that was issue by another agent.
One of the essential factors of cancellation policies is fare-specific flexibility. For example, Economy Light or Promo fares are the least flexible and usually non-refundable once the airline’s 24-hour cancellation policy passes. Flex and Business fares add to the flexibility of cancellations and refunds through reduced fees and no cancellations.
In addition, while a duplicate booking can also be canceled for free, you need to notify the airline as soon as possible and show proof of needing to cancel. Furthermore, if you purchase travel insurance through Brussels Airlines or an outside provider, passengers may have excess cancellation coverage in emergencies such as sudden illness, death in the family, and natural disasters when evidence is supply.
Refunds and cancellation fees depend on fare type, route, and cancellation time.
Brussels Airlines 24-Hour Cancellation Policy
Brussels Airlines offers a 24-hour cancellation policy for passengers consistent with the international standard. Under that policy, all travelers may cancel a flight once they book it, no later than 24 hours after booking it, without a cancellation penalty (only as long as the departure date is greater than 7 days away). This policy is especially useful for travelers who may be intoxicated or otherwise impaired when they make the booking and need just a brief moment to decide to travel.
This policy applies to all fare classes, including promotional fares, as long as it’s 7 days in advance of travel. Passengers who cancel a ticket within that 24-hour window are entitled to a full refund using the original form of payment. If the passenger purchased the ticket through an agent or a third-party travel website (such as flight assistance, etc. – they are subject to the cancellation policy of the booking agent.
This free 24-hour cancellation policy will not apply to travelers booking trips more than seven days in the future. Here, the fare rules applicable to that fare would apply, including any cancellation fees that are set out. Therefore, always check the fare conditions of your ticket at the time of booking to avoid potential later confusion.
Additionally, keep in mind that while there is no penalty from Brussels Airlines during the 24-hour period, you may still incur service charges if that flight was booked through a call center (800) or ticket office (airport) rather than directly from the official website (and this is common practice across many airlines).
Brussels Refund Policy Explained
Brussels Airlines has a definitive refund policy that complies with European aviation regulations. The ability to receive a refund is based on the fare rules of your ticket, your reason for cancellation, and the method by which the booking was made.
Refundable fares fall under Flex, Premium, and Business Class. If you had this fare, you could request a refund at any time prior to departure and can do so online and/or by contacting customer service. Even these fares may incur some minimal administrative charges based on the cancellation method.
Refunds are usually not provided for non-refundable tickets, which can be booked under certain Economy Light and Basic fare types. That said, some passengers may be entitle to get money back or travel voucher if they cancel their flight for reasons beyond their control.
Refunds of tickets will typically be compensate to the same payment method used to purchase the ticket when a ticket is eligible for a refund, although depending on the type of refund, credit cards could typically take up to 7 to 10 business days; note that bank accounts or debit cards may take longer.
Optional services, like seat assignments, baggage purchases, and onboard meals, may not be refundable, even if the base fare qualifies. Always check the terms of the add-on purchases at the time of purchase.
How to Cancel a Brussels Airlines Booking Online?
Brussels Airlines provides passengers with an easy and accessible online cancellation process. Here’s a simple step-by-step guide:
- Go to the Brussels Airlines official website, www.brusselsairlines.com/.
- Choose language and press save.
- On the homepage, select the ‘My Booking’ button.
- Enter your booking reference number and last name.
- Click “Go to My Booking” to see your booking details.
- Look at your booking and find the Cancel Booking option.
- Select the flight you want to cancel and confirm your selection.
- If you can be refunded, a refund request form will pop up.
- Complete the form and receive a confirmation via email or SMS.
If you booked your flight through a travel agency or site charter transparent provider, you would have to cancel through that aggregating provider. While it is possible to cancel online, service restrictions may apply depending on your ticket route and the time the departure is schedule for.
Brussels Airlines Cancellation Fees and Charges
Brussels Airlines has cancellation fees for existing flight tickets after the free cancellation period of 24 hours. The price depends on fare class, destination, and cost of the ticket. As a general guide:
- Economy Light / Promo Fares: Cancellations on these fares are essentially non-refundable. After 24 hours after the ticketing grace period, you will lose 100% of your fare, with no exceptions.
- Economy classic & flex fares: You will be permitted to cancel your ticket for a fee. These fees are typically approximate between €70–€150 per direction, depending on the route.
- Business class: Cancellations will have a more favorable policy. Typically, Business Flex fares can be cancel without penalty as late as 24 hours before departure. Business Saver fares will still be charge the cancellation fee.
- Intercontinental flights: Fees for canceling long-distance flights (to/from Africa or North America) will carry a cancellation fee ranging from €100–€300, differing base on fare rules and seat class.
- Administrative Fees: Cancelling your flight through social media, call center, and/or airport counters may also incur an administration fee ranging from €40–€50 per passenger, even if your ticket states it’s refundable.
- If you are under the no-show policy, Brussels Airlines will apply stricter penalties. Most discounted fares with any associate cancellation will be 100% refundable, as only premium fare types will be partially refund.
Conclusion
Brussels Airlines has a defined and transparent cancellation procedure for their customers using cost and flexibility. Whether your routes are short-haul within Europe or intercontinental, it is always good to be aware of the cancellation.
A 24-hour free cancellation provides some last-minute agility in your travel plans. Flexible fare classes allow continuing flexibility even after those 24 hours.
If you are a traveler seeking complete peace of mind, you may want to pay a little bit extra for refundable or flexible fare types, especially if your travel agenda has an element of uncertainty. Last resort, seeing a flight is cancel through an unreasonable instance, Flights Assistance had us navigate Brussels Airlines cancellation policies, refund requests, and ticket rescheduling easily.
